ControlUp incident

AI Assistant - Performance impacted by 3rd party outage

Major Resolved View vendor source →

ControlUp experienced a major incident on June 23, 2026 affecting US Region and EMEA Region and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 02:28 PM UTC
Resolved
Jun 23, 2026, 04:20 PM UTC
Duration
1h 51m
Detected by Pingoru
Jun 23, 2026, 02:28 PM UTC

Affected components

US RegionEMEA RegionAPAC Region

Update timeline

  1. investigating Jun 23, 2026, 02:28 PM UTC

    We are currently investigating an issue with a 3rd party service outage impacting the availability of the AI Assistant inside the DEX Platform.

  2. identified Jun 23, 2026, 02:42 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Jun 23, 2026, 03:13 PM UTC

    A fix has been implemented, and we are monitoring the results as services recover.

  4. resolved Jun 23, 2026, 04:20 PM UTC

    This incident has been resolved.