ControlUp experienced a critical incident on March 13, 2026 affecting US Region and EMEA Region and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
US RegionEMEA RegionAPAC Region
Update timeline
- investigating Mar 13, 2026, 06:19 PM UTC
We are currently investigating an issue causing issues logging into the DEX platform. We will provide updates as soon as we learn more.
- identified Mar 13, 2026, 07:08 PM UTC
The issue has been identified, and a fix is being implemented. Another update will be provided once a fix is in place.
- monitoring Mar 13, 2026, 07:41 PM UTC
A fix has been implemented, and we are monitoring the results. We will mark the issue resolved once confirmed.
- resolved Mar 13, 2026, 08:15 PM UTC
This incident has been resolved, and all services are back to normal operation.