ControlUp incident

DEX Access Issue

Resolved after 1 hour 56 minutes, affecting US Region and EMEA Region and 1 more, on March 13, 2026.

monitoring Mar 13, 2026, 07:41 PM UTC

A fix has been implemented, and we are monitoring the results. We will mark the issue resolved once confirmed.

Started
Mar 13, 2026, 06:19 PM UTC
Resolved
Mar 13, 2026, 08:15 PM UTC
Duration
1h 56m
Detected by Pingoru
Mar 13, 2026, 06:19 PM UTC

Affected components

US RegionEMEA RegionAPAC Region

Update timeline

  1. investigating Mar 13, 2026, 06:19 PM UTC

    We are currently investigating an issue causing issues logging into the DEX platform. We will provide updates as soon as we learn more.

  2. identified Mar 13, 2026, 07:08 PM UTC

    The issue has been identified, and a fix is being implemented. Another update will be provided once a fix is in place.

  3. monitoring Mar 13, 2026, 07:41 PM UTC

    A fix has been implemented, and we are monitoring the results. We will mark the issue resolved once confirmed.

  4. resolved Mar 13, 2026, 08:15 PM UTC

    This incident has been resolved, and all services are back to normal operation.

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