ControlUp Outage History

ControlUp is up right now

ControlUp had 32 outages in the last 2 years totaling 146h 14m of downtime — averaging 1.3 incidents per month.

There were 32 ControlUp outages since October 9, 2025 totaling 146h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.controlup.com

Major November 8, 2025

DEX Login Incident

Detected by Pingoru
Nov 08, 2025, 12:20 AM UTC
Resolved
Nov 08, 2025, 02:46 AM UTC
Duration
2h 25m
Affected: US RegionUS RegionEMEA RegionEMEA RegionAPAC RegionAPAC Region
Timeline · 3 updates
  1. investigating Nov 08, 2025, 12:20 AM UTC

    We are currently investigating an issue causing some organizations to fail authentication when accessing the DEX platform. We will provide updates as we learn more.

  2. monitoring Nov 08, 2025, 12:48 AM UTC

    The issue was identified, and a fix has been quickly deployed. We are monitoring the results as all services return to normal. Another update will be provided once confirmed.

  3. resolved Nov 08, 2025, 02:46 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor November 3, 2025

ControlUp for VDI - Data streaming issues - US customers

Detected by Pingoru
Nov 03, 2025, 11:14 AM UTC
Resolved
Nov 04, 2025, 12:31 AM UTC
Duration
13h 16m
Affected: US Region
Timeline · 5 updates
  1. investigating Nov 03, 2025, 11:14 AM UTC

    We are currently investigating an issue affecting the data stream for Monitors

  2. investigating Nov 03, 2025, 02:38 PM UTC

    We are continuing to investigate this issue and can confirm that, at present, only customers based in the United States may be affected. We will provide further updates as more information becomes available.

  3. identified Nov 03, 2025, 04:58 PM UTC

    We have identified the issue and are collaborating with a 3rd party vendor on a resolution. It appears to be associated with a network load balancing error.

  4. monitoring Nov 03, 2025, 07:18 PM UTC

    Mitigation Deployed. We have deployed a fix and are now closely monitoring service stability and recovery. We'll confirm full resolution soon.

  5. resolved Nov 04, 2025, 12:31 AM UTC

    Resolved. We have confirmed the deployed mitigation was successful. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Minor October 29, 2025

3rd Party outage potential impact to ControlUp services

Detected by Pingoru
Oct 29, 2025, 04:55 PM UTC
Resolved
Oct 30, 2025, 04:51 AM UTC
Duration
11h 56m
Affected: US RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA RegionAPAC RegionAPAC RegionAPAC Region
Timeline · 4 updates
  1. investigating Oct 29, 2025, 04:55 PM UTC

    We are aware of an Azure outage that may be impacting some users' ability to log in to ControlUp when using MFA through Azure resources. Organizations may also experience performance/availability issues within their DEX tenants. We will continue to monitor the situation to ensure all ControlUp services remain available while the complete outage is investigated.

  2. identified Oct 29, 2025, 06:07 PM UTC

    The third-party providers have identified a potential issue and are issuing a rollback operation that should restore services to functional status. We will continue to monitor the progress and how the impacts affect ControlUp availability and services.

  3. monitoring Oct 30, 2025, 01:52 AM UTC

    All third-party providers have completed fixes, and we are monitoring progress as all systems return to normal operation. Another all-clear update will be provided once we are satisfied with performance.

  4. resolved Oct 30, 2025, 04:51 AM UTC

    The incident has been resolved and services have been restored.

Read the full incident report →

Minor October 21, 2025

Degraded performance - backend networking

Detected by Pingoru
Oct 21, 2025, 03:43 PM UTC
Resolved
Oct 21, 2025, 08:01 PM UTC
Duration
4h 17m
Affected: US RegionUS RegionEMEA RegionEMEA RegionAPAC RegionAPAC Region
Timeline · 3 updates
  1. investigating Oct 21, 2025, 03:43 PM UTC

    We are currently investigating an issue in multiple regions impacting backend networking services. Some organizations may experience degraded performance logging in to the configuration console and performing functions inside the DEX console.

  2. monitoring Oct 21, 2025, 04:33 PM UTC

    Upon discovering an issue in the backend networking services a fix was immediately deployed. We are monitoring the results as systems return to normal performance.

  3. resolved Oct 21, 2025, 08:01 PM UTC

    This incident has been resolved and performance is back to normal.

Read the full incident report →

Minor October 20, 2025

ControlUp service affected by AWS outage

Detected by Pingoru
Oct 20, 2025, 12:41 PM UTC
Resolved
Oct 21, 2025, 10:43 AM UTC
Duration
22h 2m
Affected: US RegionUS RegionUS RegionUS RegionUS RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC Region
Timeline · 5 updates
  1. monitoring Oct 20, 2025, 12:41 PM UTC

    We were aware that there might have been difficulty logging into ControlUp products for some customers. This issue was related to an ongoing service disruption within the Amazon Web Services (AWS) infrastructure that ControlUp relies on. Our teams actively monitored the AWS status pages for updates and worked to resolve the impact on ControlUp login services as quickly as possible. We apologized for the inconvenience and appreciated your patience. We are continuing to monitor this as services are restored.

  2. monitoring Oct 20, 2025, 02:13 PM UTC

    We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: We are experiencing delays in sending and receiving emails from our ControlUp system. Our Action: We are working with our providers to resolve this dependency and restore full email functionality as quickly as possible. We apologize for this inconvenience and appreciate your patience.

  3. monitoring Oct 20, 2025, 05:36 PM UTC

    We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: We are experiencing delays in sending and receiving emails from our ControlUp systems as well as some disruption of backend communications. Some performance impacts are expected. We will continue to provide updates as we learn more.

  4. monitoring Oct 21, 2025, 12:16 AM UTC

    We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: AWS has resolved their issue and we are monitoring the resolution as ControlUp services return to full operational status.

  5. resolved Oct 21, 2025, 10:43 AM UTC

    Following AWS’s successful restoration of its services, all ControlUp products are now fully operational and no longer impacted. No further action is required from our side. We appreciate your patience and understanding during this time.

Read the full incident report →

Notice October 11, 2025

Synthetic Monitoring SMS MFA-based Scout outage

Detected by Pingoru
Oct 11, 2025, 10:00 PM UTC
Resolved
Oct 11, 2025, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 16, 2025, 04:42 PM UTC

    Synthetic Monitoring Scouts requiring SMS MFA-based authentication to perform their runs experienced an outage during the time frame of October 11th, 22:00 UTC to October 15th, 17:20 UTC. The issue has been resolved, and scouts are now successfully performing authentication and completing their runs without SMS MFA failures.

Read the full incident report →

Notice October 9, 2025

Citrix Cloud connection failure

Detected by Pingoru
Oct 09, 2025, 02:26 PM UTC
Resolved
Oct 13, 2025, 10:41 AM UTC
Duration
3d 20h
Affected: US RegionEMEA RegionAPAC Region
Timeline · 3 updates
  1. identified Oct 09, 2025, 02:26 PM UTC

    We are aware of an issue that is affecting Citrix cloud connections to the EUC environments. We are working on a patch to resolve this issue.

  2. monitoring Oct 11, 2025, 05:53 PM UTC

    A fix has been implemented, and we are currently monitoring the results.

  3. resolved Oct 13, 2025, 10:41 AM UTC

    This incident has been resolved. If you are affected by this issue, you will be contacted with a patch. Many thanks.

Read the full incident report →