ControlUp Outage History

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ControlUp had 48 outages in the last 2 years totaling 179h 20m of downtime — averaging 2 incidents per month.

There were 48 ControlUp outages since October 7, 2024 totaling 179h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.controlup.com

Major September 15, 2025

Connectivity Issues

Detected by Pingoru
Sep 15, 2025, 02:02 PM UTC
Resolved
Sep 15, 2025, 02:53 PM UTC
Duration
50m
Affected: US RegionUS RegionUS RegionUS RegionUS RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC Region
Timeline · 3 updates
  1. investigating Sep 15, 2025, 02:02 PM UTC

    We are currently investigating an internal issue causing some connectivity failures to the DEX platforms. Some users may see login failures or timeouts. We will provide updates as we learn more. Thank you for your patience.

  2. monitoring Sep 15, 2025, 02:19 PM UTC

    We identified the issue and performed remediation steps, which have resolved the issue. We are monitoring the results while connections are fully restored.

  3. resolved Sep 15, 2025, 02:53 PM UTC

    This incident has been resolved. Thank you for your patience during this brief interruption.

Read the full incident report →

Major September 11, 2025

Workflows unavailable

Detected by Pingoru
Sep 11, 2025, 08:36 AM UTC
Resolved
Sep 11, 2025, 08:51 AM UTC
Duration
15m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 2 updates
  1. investigating Sep 11, 2025, 08:36 AM UTC

    We are currently investigating an issue with Workflow.

  2. resolved Sep 11, 2025, 08:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2025

Automated Reports Not Delivered

Detected by Pingoru
Jul 29, 2025, 12:12 PM UTC
Resolved
Jul 29, 2025, 12:57 PM UTC
Duration
45m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 4 updates
  1. investigating Jul 29, 2025, 12:12 PM UTC

    We are currently investigating an issue where ControlUp for VDI automated reports are not being delivered.

  2. identified Jul 29, 2025, 12:51 PM UTC

    The issue has been identified and a fix is being applied. Once deployed, all reports for the last few days will be sent to recipients.

  3. monitoring Jul 29, 2025, 12:55 PM UTC

    The fix has been deployed, and delayed reports have been re-generated and delivered.

  4. resolved Jul 29, 2025, 12:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 9, 2025

ControlUp for Compliance Session Timeout

Detected by Pingoru
Jul 09, 2025, 02:23 PM UTC
Resolved
Jul 09, 2025, 03:08 PM UTC
Duration
45m
Timeline · 4 updates
  1. investigating Jul 09, 2025, 02:23 PM UTC

    Some users may receive a notification that their session has been disconnected due to inactivity while working in their ControlUp for Compliance console. We are currently looking into the issue.

  2. identified Jul 09, 2025, 02:37 PM UTC

    We have identified the root cause of the issue and are implementing corrective measures to restore optimal service performance.

  3. monitoring Jul 09, 2025, 02:52 PM UTC

    The updates have resolved the issue. We will continue to monitor the status to ensure everything is working optimally.

  4. resolved Jul 09, 2025, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 16, 2025

ControlUp for Apps - Unavailable.

Detected by Pingoru
Jun 16, 2025, 03:36 PM UTC
Resolved
Jun 16, 2025, 06:19 PM UTC
Duration
2h 43m
Timeline · 2 updates
  1. investigating Jun 16, 2025, 03:36 PM UTC

    We are currently investigating an issue that is affecting the ControlUp App service

  2. resolved Jun 16, 2025, 06:19 PM UTC

    This issue has been resolved and operations have returned to normal.

Read the full incident report →

Major May 27, 2025

DEX login performance issue

Detected by Pingoru
May 27, 2025, 02:25 PM UTC
Resolved
May 27, 2025, 04:15 PM UTC
Duration
1h 49m
Timeline · 3 updates
  1. investigating May 27, 2025, 02:25 PM UTC

    We are currently investigating performance issues causing logins to fail on the DEX platform. Another update will be provide when we learn more.

  2. monitoring May 27, 2025, 02:46 PM UTC

    The issue has been identified, and we are monitoring the results as the service stabilizes. Logins are returning to normal.

  3. resolved May 27, 2025, 04:15 PM UTC

    This incident has been resolved, and operations are back to normal. Thank you for your patience.

Read the full incident report →

Minor May 13, 2025

SMS Two Factor Authentication Issue

Detected by Pingoru
May 13, 2025, 01:45 PM UTC
Resolved
May 13, 2025, 07:30 PM UTC
Duration
5h 44m
Timeline · 3 updates
  1. investigating May 13, 2025, 01:45 PM UTC

    We are currently investigating a new issue impacting the delivery of SMS codes for Two-Factor authentication on the DEX platform. We will provide updates as we learn more.

  2. identified May 13, 2025, 02:47 PM UTC

    The issue has been identified, and we are currently working on restoring functionality to the SMS code delivery services. Another update will be provided once we have a clear ETA for the resolution.

  3. resolved May 13, 2025, 07:30 PM UTC

    We have restored functionality to the SMS Code delivery services, validated against all our regions, and are marking the issue resolved.

Read the full incident report →

Minor May 12, 2025

App.ControlUp.com - Performance issues

Detected by Pingoru
May 12, 2025, 10:05 AM UTC
Resolved
May 12, 2025, 10:39 AM UTC
Duration
33m
Timeline · 2 updates
  1. investigating May 12, 2025, 10:05 AM UTC

    We are currently investigating slow performance in the DEX application, and we will provide updates as we progress. Many thanks.

  2. resolved May 12, 2025, 10:39 AM UTC

    This incident has been resolved. Many thanks.

Read the full incident report →

Minor April 7, 2025

Degraded performance - Secure DX

Detected by Pingoru
Apr 07, 2025, 02:21 PM UTC
Resolved
Apr 07, 2025, 07:12 PM UTC
Duration
4h 50m
Timeline · 4 updates
  1. investigating Apr 07, 2025, 02:21 PM UTC

    We are actively investigating an issue impacting performance on some Secure DX tenants. We will provide updates as we learn more.

  2. identified Apr 07, 2025, 03:19 PM UTC

    The issue has been identified, and we are working on a plan to deploy a fix ASAP. Thank you for your patience.

  3. monitoring Apr 07, 2025, 05:58 PM UTC

    A fix has been tested and is being rolled out across all tenants. We are monitoring the results as performance returns to normal.

  4. resolved Apr 07, 2025, 07:12 PM UTC

    This incident has been resolved, and performance has returned to normal.

Read the full incident report →

Major March 26, 2025

Access issues to backend resources

Detected by Pingoru
Mar 26, 2025, 06:16 PM UTC
Resolved
Mar 27, 2025, 01:42 AM UTC
Duration
7h 26m
Timeline · 3 updates
  1. investigating Mar 26, 2025, 06:16 PM UTC

    We are currently investigating an issue impacting access to centralized resources. We will provide an update as soon as we learn more.

  2. monitoring Mar 26, 2025, 07:23 PM UTC

    A fix has been implemented, and we are monitoring the results. Thank you for your patience!

  3. resolved Mar 27, 2025, 01:42 AM UTC

    This incident has been resolved, and operations are back to normal.

Read the full incident report →

Minor March 19, 2025

Delayed Report generation

Detected by Pingoru
Mar 19, 2025, 09:03 AM UTC
Resolved
Mar 19, 2025, 07:33 PM UTC
Duration
10h 30m
Timeline · 4 updates
  1. investigating Mar 19, 2025, 09:03 AM UTC

    We are investigating an issue affecting the performance of report generation in the US and EMEA regions. Sorry for any inconvenience caused.

  2. monitoring Mar 19, 2025, 03:43 PM UTC

    A fix has been implemented and we are currently monitoring the performance.

  3. monitoring Mar 19, 2025, 03:58 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 19, 2025, 07:33 PM UTC

    This issue has been fully resolved. Thank you for your patience.

Read the full incident report →

Minor March 18, 2025

DEX Platform Access Issues

Detected by Pingoru
Mar 18, 2025, 06:03 PM UTC
Resolved
Mar 18, 2025, 07:25 PM UTC
Duration
1h 21m
Timeline · 3 updates
  1. identified Mar 18, 2025, 06:03 PM UTC

    Microsoft has identified an issue on Azure US East Region that is causing some intermittent connectivity loss and increased network latency. Microsoft's website notes that they have mitigated the issue by implementing some additional networking resources and their services are starting to recover, but you may still see some issues until everything has fully recovered.

  2. monitoring Mar 18, 2025, 07:10 PM UTC

    We are seeing significantly fewer network connection issues and customers who were affected are reporting no further issues with their access. Microsoft has not completely removed the notice from their Azure status page, so we will continue to monitor for a little longer.

  3. resolved Mar 18, 2025, 07:25 PM UTC

    Microsoft has notified us that the issue has been fully mitigated and we are showing no further networking issues.

Read the full incident report →

Major March 12, 2025

Partial Service disruption - Synthetic Monitoring

Detected by Pingoru
Mar 12, 2025, 03:42 PM UTC
Resolved
Mar 12, 2025, 05:39 PM UTC
Duration
1h 57m
Timeline · 3 updates
  1. investigating Mar 12, 2025, 03:42 PM UTC

    We are currently investigating an issue affecting Synthetic Monitoring access. We will provide an update as we learn more

  2. monitoring Mar 12, 2025, 04:34 PM UTC

    The issue has been identified, and remediations are beginning to be implemented in a controlled manner. We will continue to monitor performance as everything is restored. Thanks for your patience!

  3. resolved Mar 12, 2025, 05:39 PM UTC

    The incident has been resolved and operations have returned to normal. Thank you for your patience.

Read the full incident report →

Minor February 17, 2025

VDI and DaaS, and Reports not loading.

Detected by Pingoru
Feb 17, 2025, 09:41 AM UTC
Resolved
Feb 17, 2025, 01:57 PM UTC
Duration
4h 16m
Timeline · 3 updates
  1. identified Feb 17, 2025, 09:41 AM UTC

    We are currently investigating an issue with VDI & DaaS reports not loading. This is not affecting all customers, please log a request with the support team should you be affected by this issue Many thanks

  2. monitoring Feb 17, 2025, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results. Many thanks

  3. resolved Feb 17, 2025, 01:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 16, 2024

Delay in Some VDI Historical Reports

Detected by Pingoru
Dec 16, 2024, 09:11 PM UTC
Resolved
Dec 17, 2024, 03:22 AM UTC
Duration
6h 10m
Timeline · 2 updates
  1. identified Dec 16, 2024, 09:11 PM UTC

    We have identified a delay in historical reporting for VDI App Reports (Up to 1 hour) and Environmental Assessments (Up to 1 day). We have added some additional resource to help close the gap quickly while we continue our investigation into the cause.

  2. resolved Dec 17, 2024, 03:22 AM UTC

    This incident has been resolved and historical data has been returned to normal operational levels. Thank you for your patience.

Read the full incident report →

Major December 3, 2024

DEX Platform Access issues

Detected by Pingoru
Dec 03, 2024, 01:51 AM UTC
Resolved
Dec 03, 2024, 03:00 AM UTC
Duration
1h 8m
Timeline · 4 updates
  1. investigating Dec 03, 2024, 01:51 AM UTC

    We are currently investigating an issue affecting access to the DEX platform. More information to come.

  2. identified Dec 03, 2024, 01:59 AM UTC

    The issue has been identified and a fix is being tested.

  3. monitoring Dec 03, 2024, 02:08 AM UTC

    A fix has been implemented and we are monitoring results as everything returns to normal operations.

  4. resolved Dec 03, 2024, 03:00 AM UTC

    This incident has been resolved and operations have returned to normal. Thanks for your patience

Read the full incident report →

Major November 27, 2024

DEX Platform performance issues

Detected by Pingoru
Nov 27, 2024, 06:40 PM UTC
Resolved
Nov 27, 2024, 09:15 PM UTC
Duration
2h 34m
Timeline · 3 updates
  1. investigating Nov 27, 2024, 06:40 PM UTC

    We are currently investigating an issue affecting the DEX platform. Some users may be experiencing error messages and long wait times when logging in and navigating. We will provide another update as soon as we learn more. Thank you for your patience.

  2. monitoring Nov 27, 2024, 06:51 PM UTC

    We have found the issue and have deployed a fix. We are monitoring the results. Those affected are encouraged to refresh their session and try again.

  3. resolved Nov 27, 2024, 09:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2024

Legacy Data pipe delayed - US Region

Detected by Pingoru
Nov 25, 2024, 09:48 PM UTC
Resolved
Nov 26, 2024, 03:19 AM UTC
Duration
5h 30m
Timeline · 2 updates
  1. identified Nov 25, 2024, 09:48 PM UTC

    We have identified an issue with the hosts providing the legacy data reports in the US region. We have a fix currently being deployed but organizations who have not yet upgraded and moved to streaming data reports will see delays. A reminder that the legacy data pipe will be shut down on December 1, 2024. Please upgrade your organization's Real-Time DX components before then to ensure no gaps in historical data. If you have already upgraded to version 8.8 MR or higher no action is required.

  2. resolved Nov 26, 2024, 03:19 AM UTC

    This incident has been resolved and operations are back to normal

Read the full incident report →

Notice November 25, 2024

VDI/DaaS page access issues

Detected by Pingoru
Nov 25, 2024, 07:24 PM UTC
Resolved
Nov 25, 2024, 07:24 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 25, 2024, 07:24 PM UTC

    We briefly encountered an issue causing some organizations to see a timeout screen when trying to access the VDI/DaaS section of the DEX platform. Only organizations on older versions were affected. A fix was quickly tested and deployed. No further action required.

Read the full incident report →

Notice October 31, 2024

DEX degraded loading times - US Region

Detected by Pingoru
Oct 31, 2024, 08:45 AM UTC
Resolved
Oct 31, 2024, 09:14 AM UTC
Duration
29m
Timeline · 2 updates
  1. identified Oct 31, 2024, 09:03 AM UTC

    We are currently investigating an issue causing some users in the US region to experience slower-than-usual loading times for reports. The issue has been identified and a fix is being implemented. Thank you for your patience.

  2. resolved Oct 31, 2024, 09:14 AM UTC

    The issue has been resolved and operations are back to normal operations. Thank you for your patience during this investigation.

Read the full incident report →

Major October 27, 2024

Edge DX display issue

Detected by Pingoru
Oct 27, 2024, 12:32 PM UTC
Resolved
Oct 27, 2024, 06:41 PM UTC
Duration
6h 9m
Timeline · 3 updates
  1. investigating Oct 27, 2024, 12:32 PM UTC

    We are currently investigating an issue in the EMEA region where some Edge DX tenants are not being displayed properly. We will update here as we learn more. Thanks for your patience.

  2. monitoring Oct 27, 2024, 04:25 PM UTC

    A fix has been tested and deployed. We are monitoring the results to confirm that everything is back to normal operation. Customers who continue to see issues, should clear their browser cache and try again. Another update will be made within an hour. Thanks for your patience.

  3. resolved Oct 27, 2024, 06:41 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice October 22, 2024

Chromium update causing issues with the Enrich extension for Edge DX

Detected by Pingoru
Oct 22, 2024, 12:15 PM UTC
Resolved
Oct 27, 2024, 04:55 AM UTC
Duration
4d 16h
Timeline · 2 updates
  1. investigating Oct 22, 2024, 12:15 PM UTC

    We are currently investigating issues with the Enrich browser extension for physical endpoint monitoring (Edge DX) with the new 130.x versions of Google Chrome or Microsoft Edge. Customers using these releases may find the Enrich extension does not launch as expected. We are actively working on a fix. To restore service we recommend you downgrade your browser to 129.x.

  2. resolved Oct 27, 2024, 04:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 7, 2024

MFA Issue

Detected by Pingoru
Oct 07, 2024, 08:38 AM UTC
Resolved
Oct 07, 2024, 09:23 AM UTC
Duration
45m
Timeline · 2 updates
  1. investigating Oct 07, 2024, 08:38 AM UTC

    We are currently investigating an issue that is affecting MFA codes not being received

  2. resolved Oct 07, 2024, 09:23 AM UTC

    This incident has been resolved.

Read the full incident report →