- Detected by Pingoru
- Nov 08, 2025, 12:20 AM UTC
- Resolved
- Nov 08, 2025, 02:46 AM UTC
- Duration
- 2h 25m
Affected: US RegionUS RegionEMEA RegionEMEA RegionAPAC RegionAPAC Region
Timeline · 3 updates
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investigating Nov 08, 2025, 12:20 AM UTC
We are currently investigating an issue causing some organizations to fail authentication when accessing the DEX platform. We will provide updates as we learn more.
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monitoring Nov 08, 2025, 12:48 AM UTC
The issue was identified, and a fix has been quickly deployed. We are monitoring the results as all services return to normal. Another update will be provided once confirmed.
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resolved Nov 08, 2025, 02:46 AM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 03, 2025, 11:14 AM UTC
- Resolved
- Nov 04, 2025, 12:31 AM UTC
- Duration
- 13h 16m
Affected: US Region
Timeline · 5 updates
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investigating Nov 03, 2025, 11:14 AM UTC
We are currently investigating an issue affecting the data stream for Monitors
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investigating Nov 03, 2025, 02:38 PM UTC
We are continuing to investigate this issue and can confirm that, at present, only customers based in the United States may be affected. We will provide further updates as more information becomes available.
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identified Nov 03, 2025, 04:58 PM UTC
We have identified the issue and are collaborating with a 3rd party vendor on a resolution. It appears to be associated with a network load balancing error.
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monitoring Nov 03, 2025, 07:18 PM UTC
Mitigation Deployed. We have deployed a fix and are now closely monitoring service stability and recovery. We'll confirm full resolution soon.
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resolved Nov 04, 2025, 12:31 AM UTC
Resolved. We have confirmed the deployed mitigation was successful. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:55 PM UTC
- Resolved
- Oct 30, 2025, 04:51 AM UTC
- Duration
- 11h 56m
Affected: US RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA RegionAPAC RegionAPAC RegionAPAC Region
Timeline · 4 updates
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investigating Oct 29, 2025, 04:55 PM UTC
We are aware of an Azure outage that may be impacting some users' ability to log in to ControlUp when using MFA through Azure resources. Organizations may also experience performance/availability issues within their DEX tenants. We will continue to monitor the situation to ensure all ControlUp services remain available while the complete outage is investigated.
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identified Oct 29, 2025, 06:07 PM UTC
The third-party providers have identified a potential issue and are issuing a rollback operation that should restore services to functional status. We will continue to monitor the progress and how the impacts affect ControlUp availability and services.
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monitoring Oct 30, 2025, 01:52 AM UTC
All third-party providers have completed fixes, and we are monitoring progress as all systems return to normal operation. Another all-clear update will be provided once we are satisfied with performance.
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resolved Oct 30, 2025, 04:51 AM UTC
The incident has been resolved and services have been restored.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 03:43 PM UTC
- Resolved
- Oct 21, 2025, 08:01 PM UTC
- Duration
- 4h 17m
Affected: US RegionUS RegionEMEA RegionEMEA RegionAPAC RegionAPAC Region
Timeline · 3 updates
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investigating Oct 21, 2025, 03:43 PM UTC
We are currently investigating an issue in multiple regions impacting backend networking services. Some organizations may experience degraded performance logging in to the configuration console and performing functions inside the DEX console.
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monitoring Oct 21, 2025, 04:33 PM UTC
Upon discovering an issue in the backend networking services a fix was immediately deployed. We are monitoring the results as systems return to normal performance.
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resolved Oct 21, 2025, 08:01 PM UTC
This incident has been resolved and performance is back to normal.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 12:41 PM UTC
- Resolved
- Oct 21, 2025, 10:43 AM UTC
- Duration
- 22h 2m
Affected: US RegionUS RegionUS RegionUS RegionUS RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC Region
Timeline · 5 updates
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monitoring Oct 20, 2025, 12:41 PM UTC
We were aware that there might have been difficulty logging into ControlUp products for some customers. This issue was related to an ongoing service disruption within the Amazon Web Services (AWS) infrastructure that ControlUp relies on. Our teams actively monitored the AWS status pages for updates and worked to resolve the impact on ControlUp login services as quickly as possible. We apologized for the inconvenience and appreciated your patience. We are continuing to monitor this as services are restored.
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monitoring Oct 20, 2025, 02:13 PM UTC
We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: We are experiencing delays in sending and receiving emails from our ControlUp system. Our Action: We are working with our providers to resolve this dependency and restore full email functionality as quickly as possible. We apologize for this inconvenience and appreciate your patience.
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monitoring Oct 20, 2025, 05:36 PM UTC
We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: We are experiencing delays in sending and receiving emails from our ControlUp systems as well as some disruption of backend communications. Some performance impacts are expected. We will continue to provide updates as we learn more.
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monitoring Oct 21, 2025, 12:16 AM UTC
We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: AWS has resolved their issue and we are monitoring the resolution as ControlUp services return to full operational status.
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resolved Oct 21, 2025, 10:43 AM UTC
Following AWS’s successful restoration of its services, all ControlUp products are now fully operational and no longer impacted. No further action is required from our side. We appreciate your patience and understanding during this time.
Read the full incident report →
- Detected by Pingoru
- Oct 11, 2025, 10:00 PM UTC
- Resolved
- Oct 11, 2025, 10:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 16, 2025, 04:42 PM UTC
Synthetic Monitoring Scouts requiring SMS MFA-based authentication to perform their runs experienced an outage during the time frame of October 11th, 22:00 UTC to October 15th, 17:20 UTC. The issue has been resolved, and scouts are now successfully performing authentication and completing their runs without SMS MFA failures.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 02:26 PM UTC
- Resolved
- Oct 13, 2025, 10:41 AM UTC
- Duration
- 3d 20h
Affected: US RegionEMEA RegionAPAC Region
Timeline · 3 updates
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identified Oct 09, 2025, 02:26 PM UTC
We are aware of an issue that is affecting Citrix cloud connections to the EUC environments. We are working on a patch to resolve this issue.
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monitoring Oct 11, 2025, 05:53 PM UTC
A fix has been implemented, and we are currently monitoring the results.
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resolved Oct 13, 2025, 10:41 AM UTC
This incident has been resolved. If you are affected by this issue, you will be contacted with a patch. Many thanks.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2025, 02:43 PM UTC
- Resolved
- Sep 25, 2025, 08:20 PM UTC
- Duration
- 5h 37m
Affected: US Region
Timeline · 3 updates
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investigating Sep 25, 2025, 02:43 PM UTC
We are investigating some degraded performance on VDI User Activity and App Trends Reporting for a subset of customers.
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monitoring Sep 25, 2025, 04:36 PM UTC
We have identified the issue, implemented a hotfix, and the two VDI reports are operational for affected users. We are monitoring the hotfix to verify stability.
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resolved Sep 25, 2025, 08:20 PM UTC
The VDI reporting process is functioning without further issue and performing within normal ranges.
Read the full incident report →
- Detected by Pingoru
- Sep 22, 2025, 08:12 AM UTC
- Resolved
- Sep 22, 2025, 11:49 AM UTC
- Duration
- 3h 36m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 3 updates
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investigating Sep 22, 2025, 08:12 AM UTC
We are currently investigating this issue.
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monitoring Sep 22, 2025, 09:00 AM UTC
A fix has been implemented, and we are monitoring the resources.
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resolved Sep 22, 2025, 11:49 AM UTC
This incident has been resolved. We will continue to monitor for any further issues.
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2025, 02:02 PM UTC
- Resolved
- Sep 15, 2025, 02:53 PM UTC
- Duration
- 50m
Affected: US RegionUS RegionUS RegionUS RegionUS RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC Region
Timeline · 3 updates
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investigating Sep 15, 2025, 02:02 PM UTC
We are currently investigating an internal issue causing some connectivity failures to the DEX platforms. Some users may see login failures or timeouts. We will provide updates as we learn more. Thank you for your patience.
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monitoring Sep 15, 2025, 02:19 PM UTC
We identified the issue and performed remediation steps, which have resolved the issue. We are monitoring the results while connections are fully restored.
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resolved Sep 15, 2025, 02:53 PM UTC
This incident has been resolved. Thank you for your patience during this brief interruption.
Read the full incident report →
- Detected by Pingoru
- Sep 11, 2025, 08:36 AM UTC
- Resolved
- Sep 11, 2025, 08:51 AM UTC
- Duration
- 15m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 2 updates
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investigating Sep 11, 2025, 08:36 AM UTC
We are currently investigating an issue with Workflow.
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resolved Sep 11, 2025, 08:51 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2025, 12:12 PM UTC
- Resolved
- Jul 29, 2025, 12:57 PM UTC
- Duration
- 45m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 4 updates
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investigating Jul 29, 2025, 12:12 PM UTC
We are currently investigating an issue where ControlUp for VDI automated reports are not being delivered.
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identified Jul 29, 2025, 12:51 PM UTC
The issue has been identified and a fix is being applied. Once deployed, all reports for the last few days will be sent to recipients.
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monitoring Jul 29, 2025, 12:55 PM UTC
The fix has been deployed, and delayed reports have been re-generated and delivered.
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resolved Jul 29, 2025, 12:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2025, 02:23 PM UTC
- Resolved
- Jul 09, 2025, 03:08 PM UTC
- Duration
- 45m
Timeline · 4 updates
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investigating Jul 09, 2025, 02:23 PM UTC
Some users may receive a notification that their session has been disconnected due to inactivity while working in their ControlUp for Compliance console. We are currently looking into the issue.
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identified Jul 09, 2025, 02:37 PM UTC
We have identified the root cause of the issue and are implementing corrective measures to restore optimal service performance.
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monitoring Jul 09, 2025, 02:52 PM UTC
The updates have resolved the issue. We will continue to monitor the status to ensure everything is working optimally.
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resolved Jul 09, 2025, 03:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2025, 03:36 PM UTC
- Resolved
- Jun 16, 2025, 06:19 PM UTC
- Duration
- 2h 43m
Timeline · 2 updates
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investigating Jun 16, 2025, 03:36 PM UTC
We are currently investigating an issue that is affecting the ControlUp App service
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resolved Jun 16, 2025, 06:19 PM UTC
This issue has been resolved and operations have returned to normal.
Read the full incident report →
- Detected by Pingoru
- May 27, 2025, 02:25 PM UTC
- Resolved
- May 27, 2025, 04:15 PM UTC
- Duration
- 1h 49m
Timeline · 3 updates
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investigating May 27, 2025, 02:25 PM UTC
We are currently investigating performance issues causing logins to fail on the DEX platform. Another update will be provide when we learn more.
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monitoring May 27, 2025, 02:46 PM UTC
The issue has been identified, and we are monitoring the results as the service stabilizes. Logins are returning to normal.
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resolved May 27, 2025, 04:15 PM UTC
This incident has been resolved, and operations are back to normal. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- May 13, 2025, 01:45 PM UTC
- Resolved
- May 13, 2025, 07:30 PM UTC
- Duration
- 5h 44m
Timeline · 3 updates
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investigating May 13, 2025, 01:45 PM UTC
We are currently investigating a new issue impacting the delivery of SMS codes for Two-Factor authentication on the DEX platform. We will provide updates as we learn more.
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identified May 13, 2025, 02:47 PM UTC
The issue has been identified, and we are currently working on restoring functionality to the SMS code delivery services. Another update will be provided once we have a clear ETA for the resolution.
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resolved May 13, 2025, 07:30 PM UTC
We have restored functionality to the SMS Code delivery services, validated against all our regions, and are marking the issue resolved.
Read the full incident report →
- Detected by Pingoru
- May 12, 2025, 10:05 AM UTC
- Resolved
- May 12, 2025, 10:39 AM UTC
- Duration
- 33m
Timeline · 2 updates
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investigating May 12, 2025, 10:05 AM UTC
We are currently investigating slow performance in the DEX application, and we will provide updates as we progress. Many thanks.
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resolved May 12, 2025, 10:39 AM UTC
This incident has been resolved. Many thanks.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2025, 02:21 PM UTC
- Resolved
- Apr 07, 2025, 07:12 PM UTC
- Duration
- 4h 50m
Timeline · 4 updates
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investigating Apr 07, 2025, 02:21 PM UTC
We are actively investigating an issue impacting performance on some Secure DX tenants. We will provide updates as we learn more.
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identified Apr 07, 2025, 03:19 PM UTC
The issue has been identified, and we are working on a plan to deploy a fix ASAP. Thank you for your patience.
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monitoring Apr 07, 2025, 05:58 PM UTC
A fix has been tested and is being rolled out across all tenants. We are monitoring the results as performance returns to normal.
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resolved Apr 07, 2025, 07:12 PM UTC
This incident has been resolved, and performance has returned to normal.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2025, 06:16 PM UTC
- Resolved
- Mar 27, 2025, 01:42 AM UTC
- Duration
- 7h 26m
Timeline · 3 updates
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investigating Mar 26, 2025, 06:16 PM UTC
We are currently investigating an issue impacting access to centralized resources. We will provide an update as soon as we learn more.
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monitoring Mar 26, 2025, 07:23 PM UTC
A fix has been implemented, and we are monitoring the results. Thank you for your patience!
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resolved Mar 27, 2025, 01:42 AM UTC
This incident has been resolved, and operations are back to normal.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2025, 09:03 AM UTC
- Resolved
- Mar 19, 2025, 07:33 PM UTC
- Duration
- 10h 30m
Timeline · 4 updates
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investigating Mar 19, 2025, 09:03 AM UTC
We are investigating an issue affecting the performance of report generation in the US and EMEA regions. Sorry for any inconvenience caused.
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monitoring Mar 19, 2025, 03:43 PM UTC
A fix has been implemented and we are currently monitoring the performance.
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monitoring Mar 19, 2025, 03:58 PM UTC
We are continuing to monitor for any further issues.
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resolved Mar 19, 2025, 07:33 PM UTC
This issue has been fully resolved. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2025, 06:03 PM UTC
- Resolved
- Mar 18, 2025, 07:25 PM UTC
- Duration
- 1h 21m
Timeline · 3 updates
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identified Mar 18, 2025, 06:03 PM UTC
Microsoft has identified an issue on Azure US East Region that is causing some intermittent connectivity loss and increased network latency. Microsoft's website notes that they have mitigated the issue by implementing some additional networking resources and their services are starting to recover, but you may still see some issues until everything has fully recovered.
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monitoring Mar 18, 2025, 07:10 PM UTC
We are seeing significantly fewer network connection issues and customers who were affected are reporting no further issues with their access. Microsoft has not completely removed the notice from their Azure status page, so we will continue to monitor for a little longer.
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resolved Mar 18, 2025, 07:25 PM UTC
Microsoft has notified us that the issue has been fully mitigated and we are showing no further networking issues.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2025, 03:42 PM UTC
- Resolved
- Mar 12, 2025, 05:39 PM UTC
- Duration
- 1h 57m
Timeline · 3 updates
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investigating Mar 12, 2025, 03:42 PM UTC
We are currently investigating an issue affecting Synthetic Monitoring access. We will provide an update as we learn more
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monitoring Mar 12, 2025, 04:34 PM UTC
The issue has been identified, and remediations are beginning to be implemented in a controlled manner. We will continue to monitor performance as everything is restored. Thanks for your patience!
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resolved Mar 12, 2025, 05:39 PM UTC
The incident has been resolved and operations have returned to normal. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2025, 09:41 AM UTC
- Resolved
- Feb 17, 2025, 01:57 PM UTC
- Duration
- 4h 16m
Timeline · 3 updates
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identified Feb 17, 2025, 09:41 AM UTC
We are currently investigating an issue with VDI & DaaS reports not loading. This is not affecting all customers, please log a request with the support team should you be affected by this issue Many thanks
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monitoring Feb 17, 2025, 11:20 AM UTC
A fix has been implemented and we are monitoring the results. Many thanks
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resolved Feb 17, 2025, 01:57 PM UTC
This incident has been resolved.
Read the full incident report →
