ControlUp experienced a minor incident on January 26, 2026 affecting US Region and EMEA Region and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
US RegionEMEA RegionAPAC Region
Update timeline
- monitoring Jan 26, 2026, 05:00 PM UTC
We are currently experiencing an issue with certain organizations being unable to access their tenants through DEX. This is related to the critical hot fix that was deployed a short time ago. The fix is taking longer to deploy to all organizations, but access will be restored shortly. Thank you for your patience.
- resolved Jan 26, 2026, 06:07 PM UTC
This incident has been closed, and all tenants are back to operational status.