ControlUp incident

Error when accessing device drill down - CU4D

Minor Resolved View vendor source →

ControlUp experienced a minor incident on June 29, 2026 affecting US Region and EMEA Region and 1 more component, lasting 9h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 01:22 PM UTC
Resolved
Jun 29, 2026, 10:50 PM UTC
Duration
9h 27m
Detected by Pingoru
Jun 29, 2026, 01:22 PM UTC

Affected components

US RegionEMEA RegionAPAC Region

Update timeline

  1. investigating Jun 29, 2026, 01:22 PM UTC

    We are currently investigating an issue causing some organizations to encounter an error when drilling into device details from the Devices pane.

  2. identified Jun 29, 2026, 02:43 PM UTC

    The issue has been identified, and a workaround is being validated

  3. monitoring Jun 29, 2026, 09:31 PM UTC

    A workaround has been confirmed and will be distributed accordingly. The permanent fix will be deployed during the next maintenance cycle. We are monitoring the status before closing this incident

  4. resolved Jun 29, 2026, 10:50 PM UTC

    This incident has been resolved. The RCA will be published at the conclusion of the investigation.