ControlUp experienced a major incident on May 7, 2026 affecting EMEA Region, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 01:12 PM UTC
We are currently experiencing a partial outage affecting some customers in Ireland, where one‑time passwords (OTP) for the DEX Portal may not be delivered via SMS. Other authentication and login methods are operating normally and are not impacted.
- identified May 07, 2026, 06:08 PM UTC
The issue has been identified with service providers in the EMEA regions. We are working closely with third-party services to ensure a speedy recovery. Alternative authentication methods (other than SMS) are still operating normally.
- monitoring May 07, 2026, 11:31 PM UTC
A fix has been implemented by the service providers, and we are monitoring the results.
- resolved May 08, 2026, 01:16 PM UTC
This incident has now been resolved.