ControlUp experienced a minor incident on May 11, 2026 affecting US Region and EMEA Region and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
US RegionEMEA RegionAPAC Region
Update timeline
- investigating May 11, 2026, 07:44 PM UTC
We are currently investigating an issue with third-party services (Azure API) that may result in some AI Assistant query errors. The query should succeed on a retry. We will provide updates as we learn more.
- monitoring May 11, 2026, 10:21 PM UTC
We have been informed that all third-party services have recovered and we are monitoring our systems to validate that everything is back to operational. One final update will be sent once confirmed.
- resolved May 11, 2026, 11:05 PM UTC
This incident has been resolved.