CompanyCam had 42 outages in the last 2 years totaling 395h 5m of downtime — averaging 1.7 incidents per month.
There were 42 CompanyCam outages since May 29, 2024 totaling 395h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting Pages. Customers cannot export a page to PDF if it contains images. We will provide updates here as we learn more.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented and tested.
A fix has been implemented and we are monitoring the results.
AI created Pages are able to updated normally. Thanks for your patience today!
We're currently experiencing errors related to a ServiceTitan service interruption. The error indicates their service is suspended for maintenance. We will share an update as soon as we have one. We appreciate your patience in the meantime.
This incident has been resolved.
The issue has been identified on mobile version 10.0.20 and our engineering team is working on a fix.
The issue affecting Page content when renaming a Page from the list view in mobile version 10.0.20 and 10.0.22 has been resolved. Content is being retained even after a rename. Thanks for your patience today!
We are currently investigating an issue affecting connections between CompanyCam and Jobber. Some users may experience disruptions when syncing or accessing Jobber-linked data. Our team is actively working on a resolution and we expect this to be fully resolved by 10:00 AM EST on April 28th.
Connections between CompanyCam and Jobber are back to normal.
'Guest Access' is currently being paywalled for Pro and Premium customers when it shouldn't be. Team is investigating.
'Smart Groups' is also affected. Applying fix to restore proper access for both Smart Groups and Guest Access.
Fix has been applied. Team is monitoring the situation.
Applying a second fix. Team continues to monitor the situation.
This incident has been resolved.
Known affected services: - Dropbox/Sharepoint/Pipedrive sync is delayed - Google calendar syncing is delayed - Recap Emails are delayed - Certain counts in the app aren't been updated
Background work is catching up. Team is monitoring for signs of increasing delays.
Background work delay is moving back to normal levels. Team will continue monitor. Though resolving this occurrence of this issue.
Our app is freezing when zooming in on a photo. Potentially impacting 1% of users on iOS (v10.0.14). We are investigating. If your app freezes, please restart the app (close, open it). Avoid zooming in on photos.
Root cause identified. The Team is testing a fix. We are aiming to do an over-the-air update. Update will apply on application start.
Over-the-air fix has been released. Restart the app with a good network connection in order to receive the update. We are monitoring the situation to verify that the update is being applied successfully.
Over-the-air updates are being applied successfully. Restart the app with a good network connection in order to receive the update if your app is freezing when zooming in on a photo.
Elevated database CPU load on the writer DB caused degraded performance across the platform. Users may have experienced slow page loads, delayed uploads, and request timeouts.
Some customers are experiencing an empty state on the mobile Project feed on 10.06. We are currently investigating this issue and will provide updates as we know more.
We have identified an issue affecting login for some users of the mobile app. This is related to an incident with one of our third-party providers that is impacting part of the login process. The issue is intermittent, and our team is actively monitoring and investigating.
We have identified an issue affecting login for some users of the mobile app. This is related to an incident with one of our third-party providers that is impacting part of the login process. The issue is intermittent, and our team is actively monitoring and investigating.
The cause of the issue has been identified, and we are working on implementing a fix. We will continue to provide updates as we progress!
Fixes addressing the Project feed and app data issues in version 10.0.06 have been deployed. Users who were impacted may have been logged out as part of the resolution. The sign-in flow has been restored. If you previously experienced difficulty logging in, please try again.
The team has identified that there may still be some cases where users encounter a blank project feed even though they are not currently logged in. If you experience this issue, please log in and then log back out to restore normal behavior. We will continue monitoring and will share additional updates if needed.
The team released a fix for the additional cases where some users where encountering a blank project feed on mobile app version 10.0.6. If you are still experiencing this issue please close your app, log out and back in to restore normal behavior. We will continue monitoring and will share additional updates if needed.
After a period of monitoring, the team has resolved the issue. If you are experiencing a blank screen in the app, please close the app, reopen it, and log back in.
We are currently investigating an issue affecting the main Project feed on the web app. We will provide updates here as we learn more.
The cause has been identified, and performance is stable. We’re monitoring closely and will update if anything changes.
This incident has been resolved. Please get in touch with our Support team if you're still experiencing issues. Thank you for your patience as we worked through this!
We are currently investigating this issue and will provide updates as we learn more. In-app notifications are functioning as expected.
We are continuing to update this issue and will provide another update by 11 AM CST. In-app notifications continue to function as expected.
We've identified the cause of issues with email notifications, and our engineering team is working toward a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting the mobile and web apps. Customers may experience degraded performance or app lag. We will provide updates here as we learn more.
Response times are beginning to improve, though some users may still experience intermittent issues. Our team continues to investigate and work toward full stability.
Performance has stabilized, and we’re continuing to monitor closely to ensure consistent behavior. We'll share updates if anything changes.
This incident has been resolved.
We are currently investigating an issue affecting some Users on the web app. Customers may experience an error message after logging in or refreshing their page. We will provide updates here as we learn more.
We've identified the cause of ongoing errors on the web app, and our engineering team is working toward a fix. We'll continue to provide updates here.
A fix has been implemented and we are monitoring to ensure stability.
The issue affecting the web has been resolved. All systems are operating normally. Thanks for your patience today!
We’re investigating an issue causing errors and degraded performance across parts of the app. Some users may experience latency or errors when loading pages or performing actions. Our team is actively working on a resolution, and we’ll provide updates as progress is made.
We’ve identified the cause of the issue and are working on a fix. Users may still experience intermittent slowdowns or errors while remediation is underway.
A fix has been implemented, and performance is improving. We’re monitoring closely to ensure stability. We’ll provide additional updates if anything changes.
This issue has been resolved and performance has returned to normal. Thanks for your patience while we worked through this.
This incident has been resolved.
We are currently investigating an issue affecting searching for and filtering Projects on the mobile and web apps. We will provide updates here as we learn more.
We've identified the cause of ongoing issues affecting search functionality in the mobile and web apps. Our engineering team is working toward a fix.
A fix has been implemented, and we are monitoring to ensure stability.
The fix we applied is no longer holding, and search issues are still occurring in both the mobile and web apps. Our team is actively investigating, and we’ll continue to provide updates.
We've identified the cause of ongoing issues affecting search functionality in the mobile and web apps. Our engineering team is working toward a fix.
A fix has been implemented, and we are monitoring to ensure stability.
The fix we applied is no longer holding, and search issues are still occurring in both the mobile and web apps. Our team is actively investigating, and we’ll continue to provide updates.
The issue affecting filtering and search functionalities on the mobile and web apps has been resolved. All systems are operating normally. Thanks for your patience today!
We are currently investigating an issue affecting the Document scanner on the mobile app. Customers may experience an upgrade prompt. We will provide updates here as we learn more.
We've identified the cause of ongoing issues with the Document scanner, and our engineering team is working toward a fix.
Our mobile scanning tool is temporarily impacted due to an issue with a required service credential. We’re working with our service provider to resolve this as quickly as possible. Restoration may take a bit longer than a typical fix, and we’ll share updates as we have them.
The issue affecting scanning documents with the mobile app has been resolved. Thanks for your patience!
The 3rd-party provider (Cloudflare) is experiencing an outage that may affect access to our Help Center and AI actions.
This incident has been resolved.
We are currently investigating an issue preventing Users from creating Projects and inviting Users. This issue is impacting Users on both the mobile and web apps.
The cause of the issue impacting creating Projects and adding Users has been identified and we're actively working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Users should now be able to create Projects and send invites without issue. All Projects created during the degradation should now appear in your feed. Similarly any invites sent should now be sent. If you're still having issues please reach out to [email protected].
Users are experience slowness when accessing CompanyCam via the app and the web. We've confirmed these issues are impacted by larger AWS outages and will continue to monitor and provide updates.
We are continuing to work on a fix for this issue.
Users are unable to access CompanyCam via the app and the web or are experiencing extreme slowness when doing so. We've confirmed these issues are impacted by larger AWS outages. As these outages are also impacting other services Users may experience delays when trying to contact CompanyCam's Support Team, so we'd encourage you to opt into notifications here.
We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region. Amazon has issued an update indicating that have identified a cause and are working to resolve the issue, but there is currently no ETA. As these outages are also impacting other services Users may experience delays when trying to contact CompanyCam's Support Team, so we'd encourage you to opt into notifications here.
We are now seeing improvement in the stability of our mobile and web apps and will continue to monitor this issue closely. As these outages are also impacting other services users may experience delays when trying to contact CompanyCam's Support Team, so we'd encourage you to opt into notifications here.
CompanyCam should now be functioning as expected as the greater AWS issues are resolved. If you're still having trouble please reach out via the in-app chat or email at [email protected].
We've identified an issue causing degraded performance of CompanyCam's Signature feature. This stems from a larger issue with one of our providers, Dropbox. We will keep you updated on the status of this issue. Please reach out via chat or email if you have further questions!
Dropbox has implemented a fix and is monitoring the results. If you continue to experience issues, please contact our Support Team through the in-app chat or by email at [email protected].
We are currently investigating an issue preventing Users from accessing and utilizing Checklists and Checklist Templates as expected. This issue is impacting Users on both the mobile and web apps.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Our team as resolved two issues impacting the ability of Users to accessing and utilize Checklists and Checklist Templates. If you're still having trouble please contact us via the in-app chat or email us at [email protected].
We've identified an issue causing degraded performance of CompanyCam's Translation feature. You may still be able to use this tool but be aware processing time is elevated and the translation may fail. This stems from a larger issue with one of our providers, OpenAI. We will keep you updated on the status of this issue. If you are having problems please reach out to our Support team!
OpenAI has resolved the issue impacting CompanyCam's AI Features, specifically Translations. If you're still experiencing issues please reach out to our Support Team via the in-app chat or by email at [email protected].