CompanyCam incident

Issues creating, accessing and exporting Checklists

Major Resolved View vendor source →

CompanyCam experienced a major incident on September 24, 2025 affecting Web App and Mobile App, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 05:11 PM UTC
Resolved
Sep 24, 2025, 07:06 PM UTC
Duration
1h 54m
Detected by Pingoru
Sep 24, 2025, 05:11 PM UTC

Affected components

Web AppMobile App

Update timeline

  1. investigating Sep 24, 2025, 05:11 PM UTC

    We are currently investigating an issue preventing Users from accessing and utilizing Checklists and Checklist Templates as expected. This issue is impacting Users on both the mobile and web apps.

  2. identified Sep 24, 2025, 05:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2025, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2025, 07:06 PM UTC

    Our team as resolved two issues impacting the ability of Users to accessing and utilize Checklists and Checklist Templates. If you're still having trouble please contact us via the in-app chat or email us at [email protected].