CompanyCam incident

'Guest Access' feature unavailable for Pro and Premium Customers. 'Smart Groups' is unavailable for Elite Customers.

Minor Resolved View vendor source →

CompanyCam experienced a minor incident on April 3, 2026 affecting Web App and Mobile App, lasting 8h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 07:43 PM UTC
Resolved
Apr 04, 2026, 03:55 AM UTC
Duration
8h 11m
Detected by Pingoru
Apr 03, 2026, 07:43 PM UTC

Affected components

Web AppMobile App

Update timeline

  1. investigating Apr 03, 2026, 07:43 PM UTC

    'Guest Access' is currently being paywalled for Pro and Premium customers when it shouldn't be. Team is investigating.

  2. identified Apr 03, 2026, 08:07 PM UTC

    'Smart Groups' is also affected. Applying fix to restore proper access for both Smart Groups and Guest Access.

  3. monitoring Apr 03, 2026, 08:40 PM UTC

    Fix has been applied. Team is monitoring the situation.

  4. monitoring Apr 03, 2026, 10:07 PM UTC

    Applying a second fix. Team continues to monitor the situation.

  5. resolved Apr 04, 2026, 03:55 AM UTC

    This incident has been resolved.