CompanyCam incident
'Guest Access' feature unavailable for Pro and Premium Customers. 'Smart Groups' is unavailable for Elite Customers.
Minor Vendor's status page →
Resolved after 8 hours 11 minutes, affecting Web App and Mobile App, on April 3, 2026.
Applying a second fix. Team continues to monitor the situation.
Affected components
Web AppMobile App
Update timeline
- investigating Apr 03, 2026, 07:43 PM UTC
'Guest Access' is currently being paywalled for Pro and Premium customers when it shouldn't be. Team is investigating.
- identified Apr 03, 2026, 08:07 PM UTC
'Smart Groups' is also affected. Applying fix to restore proper access for both Smart Groups and Guest Access.
- monitoring Apr 03, 2026, 08:40 PM UTC
Fix has been applied. Team is monitoring the situation.
- monitoring Apr 03, 2026, 10:07 PM UTC
Applying a second fix. Team continues to monitor the situation.
- resolved Apr 04, 2026, 03:55 AM UTC
This incident has been resolved.
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