- Detected by Pingoru
- Jun 11, 2026, 11:15 PM UTC
- Resolved
- Jun 12, 2026, 02:12 AM UTC
- Duration
- 2h 57m
Affected: Email Notifications (US)Email Notifications (EU)Email Notifications (AU)
Timeline · 8 updates
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investigating Jun 11, 2026, 11:15 PM UTC
We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.
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identified Jun 11, 2026, 11:30 PM UTC
The issue has been identified and a fix is being implemented.
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identified Jun 11, 2026, 11:53 PM UTC
We are continuing to work on a fix for this issue.
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identified Jun 12, 2026, 12:18 AM UTC
A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services.
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identified Jun 12, 2026, 12:39 AM UTC
Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress.
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identified Jun 12, 2026, 01:19 AM UTC
We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again.
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monitoring Jun 12, 2026, 02:03 AM UTC
Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered.
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resolved Jun 12, 2026, 02:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 11:00 PM UTC
- Resolved
- Jun 05, 2026, 11:00 PM UTC
- Duration
- —
Affected: API (US)
Timeline · 1 update
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resolved Jun 06, 2026, 04:36 AM UTC
We experienced 2 minutes of intermittent API request timeouts in the US region during the window from 05-06-2026 22:16 UTC to 22:22 UTC. The issue has since been resolved, and services are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 11:40 AM UTC
- Resolved
- May 29, 2026, 12:18 PM UTC
- Duration
- 38m
Affected: Sendgrid
Timeline · 2 updates
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identified May 29, 2026, 11:40 AM UTC
We are investigating an issue with our email provider that is causing delays in system notifications for test sites. Live sites are not impacted and remain fully operational. We are working with the provider to restore normal email functionality for our test environments. We will keep you posted as we progress.
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resolved May 29, 2026, 12:18 PM UTC
We have restored outbound email functionality for test environments. This incident has been resolved. -- Live sites were not impacted during this service window.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 04:09 PM UTC
- Resolved
- May 20, 2026, 04:09 PM UTC
- Duration
- —
Affected: API (EU)Checkout (EU)hCaptcha
Timeline · 1 update
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resolved May 20, 2026, 04:09 PM UTC
We experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 02:25 AM UTC
- Resolved
- May 08, 2026, 03:27 AM UTC
- Duration
- 1h 2m
Affected: RevRec Portal
Timeline · 3 updates
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investigating May 08, 2026, 02:25 AM UTC
We are expirenceing login issues with RevRec portal, we will share an update as we progress.
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monitoring May 08, 2026, 03:20 AM UTC
We have identified the root cause and implemented a fix. Our team is continuing to monitor the services to ensure ongoing stability.
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resolved May 08, 2026, 03:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 12:29 AM UTC
- Resolved
- May 08, 2026, 07:36 AM UTC
- Duration
- 7h 6m
Affected: API (US)
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 03:47 PM UTC
- Resolved
- May 05, 2026, 03:48 PM UTC
- Duration
- —
Affected: hCaptcha
Timeline · 1 update
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resolved May 05, 2026, 03:48 PM UTC
Between 14:15 UTC and 14:22 UTC, a brief degradation in the hCaptcha service caused intermittent API errors for some users. The upstream issue has been resolved, and our services are operating normally. -- For more details - https://www.hcaptchastatus.com/incidents/ztn3pw8tg2cv
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 06:36 AM UTC
- Resolved
- Apr 10, 2026, 11:51 AM UTC
- Duration
- 1d 5h
Affected: Webhooks (US)Webhooks (AU)
Timeline · 3 updates
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monitoring Apr 09, 2026, 06:36 AM UTC
We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations. Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.
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monitoring Apr 09, 2026, 04:37 PM UTC
We have successfully deployed a patch to address the underlying issue. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.
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resolved Apr 10, 2026, 11:51 AM UTC
We have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 02:36 PM UTC
- Resolved
- Feb 24, 2026, 03:21 PM UTC
- Duration
- 44m
Affected: GoCardless
Timeline · 3 updates
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investigating Feb 24, 2026, 02:36 PM UTC
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoCardless. GoCardless has confirmed that some users are experiencing a blank screen when accessing the GoCardless Dashboard. There have also been reports of API disruptions. More details here - https://www.gocardless-status.com/incidents/01KJ7YN58MXE8PKB2WRDB4HGYK
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monitoring Feb 24, 2026, 03:02 PM UTC
GoCardless have identified the root cause and implemented a fix. Access to the GoCardless dashboard and APIs is recovering at the moment.
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resolved Feb 24, 2026, 03:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 01:28 PM UTC
- Resolved
- Feb 19, 2026, 03:19 PM UTC
- Duration
- 1h 50m
Affected: Webhooks (US)Webhooks (EU)Webhooks (AU)
Timeline · 3 updates
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investigating Feb 19, 2026, 01:28 PM UTC
We are currently experiencing a delay in webhook delivery for TEST sites. Our team is investigating the cause and will provide updates as soon as we have more information.
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identified Feb 19, 2026, 01:36 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Feb 19, 2026, 03:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 03:47 PM UTC
- Resolved
- Jan 22, 2026, 03:47 PM UTC
- Duration
- —
Affected: API (US)
Timeline · 1 update
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resolved Jan 22, 2026, 03:47 PM UTC
Between 11:58 and 11:59 UTC, we experienced intermittent API request timeouts in the US region due to AWS platform issue. The impact was minimal, and the service has fully recovered. -- We apologize for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Jan 08, 2026, 08:21 PM UTC
- Resolved
- Jan 08, 2026, 08:53 PM UTC
- Duration
- 31m
Affected: API (US)API (EU)API (AU)
Timeline · 2 updates
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identified Jan 08, 2026, 08:21 PM UTC
We are investigating an issue affecting merchants who have Location Validation enabled in their Chargebee settings. Impacted users may experience 5xx errors or failures when attempting to create subscriptions and perform other related API operations. We are working with our third-party provider to resolve this. We recommend temporarily disabling the Location Validation option in your Tax Configuration settings. --- Reference Guide - https://www.chargebee.com/docs/billing/2.0/taxes/eu-vat
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resolved Jan 08, 2026, 08:53 PM UTC
The errors have stopped, and services are currently operational. We are coordinating with our vendor on a permanent fix. If you continue to experience any issues, please reach out to [email protected].
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 09:17 AM UTC
- Resolved
- Dec 05, 2025, 10:00 AM UTC
- Duration
- 43m
Affected: HubSpot
Timeline · 3 updates
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identified Dec 05, 2025, 09:17 AM UTC
We are currently experiencing disruptions to our support ticketing and chat systems. Certain integrations and workflows that depend on Cloudflare may experience delays or degraded performance. More details - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
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monitoring Dec 05, 2025, 09:40 AM UTC
We are seeing recovery across our support and chat services. Integrations and workflows that rely on Cloudflare are also recovering. We will continue to monitor until all affected services are fully stable.
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resolved Dec 05, 2025, 10:00 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:31 PM UTC
- Resolved
- Nov 18, 2025, 01:20 PM UTC
- Duration
- 48m
Affected: Braintree Gateway APIPayPal Payment ServicesAdyen
Timeline · 2 updates
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investigating Nov 18, 2025, 12:31 PM UTC
As of 11:32 UTC, PayPal is experiencing a system issue which is impacting multiple payment services. We are continuing to monitor and will post further updates. Status updates: https://paypal-status.com/incident/production
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resolved Nov 18, 2025, 01:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 07:41 AM UTC
- Resolved
- Nov 06, 2025, 07:41 AM UTC
- Duration
- —
Affected: Webhooks (US)Webhooks (EU)Webhooks (AU)
Timeline · 1 update
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resolved Nov 06, 2025, 07:41 AM UTC
We received reports that transactions processed through Checkout.com remained in the “In Progress” state in Chargebee, even after being successfully captured at the gateway. This resulted in a temporary delay in updating the payment status in Chargebee for a few merchants using Checkout.com. The issue has now been resolved. All affected payments will be processed accordingly, and new transactions are being processed as expected. No action is required from merchants. We apologise for any inconvenience this may have caused.
Read the full incident report →
- Detected by Pingoru
- Nov 05, 2025, 10:28 AM UTC
- Resolved
- Nov 05, 2025, 10:28 AM UTC
- Duration
- —
Affected: API (EU)
Timeline · 1 update
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resolved Nov 05, 2025, 10:28 AM UTC
On Nov 5th, between 08:01 UTC and 08:03 UTC, we experienced intermittent API request timeouts in the EU region due to an internal server issue. The impact was minimal, and the service has fully recovered. We apologize for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 08:00 PM UTC
- Resolved
- Oct 24, 2025, 09:04 PM UTC
- Duration
- 1h 3m
Affected: Adyen
Timeline · 2 updates
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investigating Oct 24, 2025, 08:00 PM UTC
We have identified an issue outside of our platform resulting in higher error rates for transactions processed through Adyen. For more details - https://status.adyen.com/incident-history#2025
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resolved Oct 24, 2025, 09:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 03:39 AM UTC
- Resolved
- Oct 24, 2025, 04:17 AM UTC
- Duration
- 37m
Affected: Email Notifications (US)Email Notifications (EU)Email Notifications (AU)
Timeline · 2 updates
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monitoring Oct 24, 2025, 03:39 AM UTC
We’re aware that Chargebee customers may have received a recent email from Chargebee ([email protected]) regarding a certificate update. We want to confirm that the email was an authentic communication from Chargebee. Our team is currently reviewing the distribution list to ensure that future communications reach only the intended recipients and are as relevant as possible. There is no security or phishing concern associated with this communication, all emails were sent from our verified Chargebee systems. We appreciate your understanding as we review this further.
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resolved Oct 24, 2025, 04:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 22, 2025, 07:05 AM UTC
- Resolved
- Oct 22, 2025, 07:05 AM UTC
- Duration
- 21s
Affected: Admin Console (US)
Timeline · 2 updates
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investigating Oct 22, 2025, 07:05 AM UTC
We faced temporary login issues while accessing the Chargebee Admin Portal, and the issue has now been resolved. We apologize for any disruption this may have caused.
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resolved Oct 22, 2025, 07:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 09:42 AM UTC
- Resolved
- Oct 21, 2025, 02:33 AM UTC
- Duration
- 16h 50m
Affected: Admin Console (US)API (US)Checkout (US)Webhooks (US)Dashboard (US)API (EU)Checkout (EU)Webhooks (EU)Admin Console (EU)Dashboard (EU)API (AU)Checkout (AU)Webhooks (AU)Admin Console (AU)Dashboard (AU)
Timeline · 8 updates
Read the full incident report →
- Detected by Pingoru
- Aug 17, 2025, 11:31 AM UTC
- Resolved
- Aug 17, 2025, 11:31 AM UTC
- Duration
- —
Affected: Admin Console (US)Email Notifications (US)API (US)Checkout (US)Webhooks (US)
Timeline · 1 update
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resolved Aug 17, 2025, 04:31 PM UTC
On Aug 17 2025, between 09:54:11 and 09:54:41 UTC, an AWS RDS failover event led to a brief database unavailability, resulting in elevated 5xx errors in the US region. During this window, application connectivity to the database was intermittently impacted. We apologize for any inconvenience this may have caused.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2025, 02:23 PM UTC
- Resolved
- Jul 31, 2025, 02:33 AM UTC
- Duration
- 12h 10m
Affected: RevRec Portal
Timeline · 2 updates
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investigating Jul 30, 2025, 02:23 PM UTC
We are currently experiencing issues with the RevRec product, which require emergency maintenance and have temporarily disabled login access until this issue is resolved. Our team is addressing the issue and will provide updates as we progress
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resolved Jul 31, 2025, 02:33 AM UTC
The issue impacting the RevRec product has been successfully resolved. Login access has been re-enabled, and all services are now fully operational. We appreciate your patience during the emergency maintenance and apologize for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2025, 12:02 PM UTC
- Resolved
- Jun 24, 2025, 12:39 PM UTC
- Duration
- 37m
Affected: HubSpot
Timeline · 2 updates
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identified Jun 24, 2025, 12:02 PM UTC
We are experiencing UI issues with HubSpot Integrations, and our team is working to resolve this. We will provide updates as we make progress.
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resolved Jun 24, 2025, 12:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2025, 04:43 AM UTC
- Resolved
- Jun 18, 2025, 04:43 AM UTC
- Duration
- —
Affected: Avalara
Timeline · 1 update
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resolved Jun 18, 2025, 04:43 AM UTC
Between 01:37 and 01:42 UTC, we experienced a degradation of the Avalara service, which may have affected a few customers. This incident has been resolved by the Avalara technical teams. For further details, please visit https://status.avalara.com/incidents/ph4ns04258zj.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 05:26 AM UTC
- Resolved
- Jun 12, 2025, 09:58 AM UTC
- Duration
- 4h 31m
Affected: Authorize.net
Timeline · 3 updates
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identified Jun 12, 2025, 05:26 AM UTC
We are experiencing refund transaction failures on the Authorize.net gateway for merchants migrated from Spreedly to direct integration. The root cause has been identified, and our team is working on a resolution. Note - Customers who onboarded directly on Authorize.net (not migrated from Spreedly) are not impacted.
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identified Jun 12, 2025, 08:43 AM UTC
We are continuing to work on a fix for this issue.
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resolved Jun 12, 2025, 09:58 AM UTC
This incident has been resolved.
Read the full incident report →
