Chargebee incident
Intermittent API Request Timeouts - US Region
Chargebee experienced a minor incident on May 8, 2026 affecting API (US), lasting 7h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 08, 2026, 12:29 AM UTC
Between May 7, 23:35 UTC and May 8, 00:55 UTC, we experienced intermittent API request timeouts in the US region due to an AWS platform issue. Overall impact was minimal. The service has fully recovered, and we have observed no errors for the past 5 minutes. We are monitoring the systems to ensure continued stability.
- monitoring May 08, 2026, 12:57 AM UTC
Our team is working with AWS to assess the impact. We will share an update as we progress.
- monitoring May 08, 2026, 04:08 AM UTC
We are continuing to monitor the services. The incident remains open as we verify full system recovery. We will share an update as we progress.
- resolved May 08, 2026, 07:36 AM UTC
We have verified that the intermittent API latency has been fully resolved. Our monitoring confirms all systems have fully recovered.