Chargebee experienced a minor incident on April 9, 2026 affecting Webhooks (US) and Webhooks (AU), lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 09, 2026, 06:36 AM UTC
We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations. Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.
- monitoring Apr 09, 2026, 04:37 PM UTC
We have successfully deployed a patch to address the underlying issue. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.
- resolved Apr 10, 2026, 11:51 AM UTC
We have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience.