Chargebee incident

Delays in Data Sync and Payment Statuses

Minor Resolved View vendor source →
Started
Apr 09, 2026, 06:36 AM UTC
Resolved
Apr 10, 2026, 11:51 AM UTC
Duration
1d 5h
Detected by Pingoru
Apr 09, 2026, 06:36 AM UTC

Affected components

Webhooks (US)Webhooks (AU)

Update timeline

  1. monitoring Apr 09, 2026, 06:36 AM UTC

    We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations. Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.

  2. monitoring Apr 09, 2026, 04:37 PM UTC

    We have successfully deployed a patch to address the underlying issue. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.

  3. resolved Apr 10, 2026, 11:51 AM UTC

    We have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience.

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