Chargebee experienced a minor incident on August 17, 2025 affecting Admin Console (US) and Email Notifications (US) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Admin Console (US)Email Notifications (US)API (US)Checkout (US)Webhooks (US)
Update timeline
- resolved Aug 17, 2025, 04:31 PM UTC
On Aug 17 2025, between 09:54:11 and 09:54:41 UTC, an AWS RDS failover event led to a brief database unavailability, resulting in elevated 5xx errors in the US region. During this window, application connectivity to the database was intermittently impacted. We apologize for any inconvenience this may have caused.