Chargebee incident

Clarification on recent customer communication regarding G2 certificate update

Chargebee experienced a notice incident on October 24, 2025 affecting Email Notifications (US) and Email Notifications (EU) and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started: Oct 24, 2025, 03:39 AM UTC
Resolved: Oct 24, 2025, 04:17 AM UTC
Duration: 37m
Detected by Pingoru: Oct 24, 2025, 03:39 AM UTC

Affected components

Email Notifications (US)Email Notifications (EU)Email Notifications (AU)

Update timeline

monitoring Oct 24, 2025, 03:39 AM UTC

We’re aware that Chargebee customers may have received a recent email from Chargebee ([email protected]) regarding a certificate update. We want to confirm that the email was an authentic communication from Chargebee. Our team is currently reviewing the distribution list to ensure that future communications reach only the intended recipients and are as relevant as possible. There is no security or phishing concern associated with this communication, all emails were sent from our verified Chargebee systems. We appreciate your understanding as we review this further.
resolved Oct 24, 2025, 04:17 AM UTC

This incident has been resolved.