Chargebee incident

Service Degradation: Location Validation Service Issues

Chargebee experienced a minor incident on January 8, 2026 affecting API (US) and API (EU) and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started: Jan 08, 2026, 08:21 PM UTC
Resolved: Jan 08, 2026, 08:53 PM UTC
Duration: 31m
Detected by Pingoru: Jan 08, 2026, 08:21 PM UTC

Affected components

API (US)API (EU)API (AU)

Update timeline

identified Jan 08, 2026, 08:21 PM UTC

We are investigating an issue affecting merchants who have Location Validation enabled in their Chargebee settings. Impacted users may experience 5xx errors or failures when attempting to create subscriptions and perform other related API operations. We are working with our third-party provider to resolve this. We recommend temporarily disabling the Location Validation option in your Tax Configuration settings. --- Reference Guide - https://www.chargebee.com/docs/billing/2.0/taxes/eu-vat
resolved Jan 08, 2026, 08:53 PM UTC

The errors have stopped, and services are currently operational. We are coordinating with our vendor on a permanent fix. If you continue to experience any issues, please reach out to [email protected].