Brandwatch experienced a notice incident on September 9, 2025 affecting Data Collection, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Data Collection
Update timeline
- investigating Sep 09, 2025, 05:43 PM UTC
We are currently investigating an issue affecting backfills and realtime mention collections. Our engineering team is actively working to identify the root cause and implement a fix. At this time, we do not have an estimated time for resolution. We will provide updates as more information becomes available.
- investigating Sep 09, 2025, 05:44 PM UTC
We are continuing to investigate this issue.
- investigating Sep 09, 2025, 08:13 PM UTC
We are continuing to investigate this issue.
- resolved Sep 09, 2025, 08:14 PM UTC
This incident has been resolved.