Resolved after 5 hours 41 minutes, affecting Engage, on October 20, 2026.
A fix for the issue has been released and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 20, 2026, 09:09 AM UTC
We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause. Our team is actively investigating the issue and will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience while we work to resolve this.
- monitoring Oct 20, 2026, 09:34 AM UTC
A fix for the issue has been released and we are monitoring the results.
- resolved Oct 20, 2026, 02:50 PM UTC
The issue has been resolved and clients no longer experience delays.
Your product runs on more than Brandwatch
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services