Brandwatch incident

Consumer Research - Query Backfill delays

Resolved after 4 hours 3 minutes, affecting Data Collection and Listen, on September 4, 2026.

investigating Sep 04, 2026, 04:40 AM UTC

We are currently experiencing a delay with Query backfills impacting both Consumer Research & Listen platforms. This issue has been escalated to our Product Engineers who are investigating the issue. We apologise for any inconvenience or disruption this causes. We will provide an update as soon as further details are available.

Started
Sep 04, 2026, 04:40 AM UTC
Resolved
Sep 04, 2026, 08:44 AM UTC
Duration
4h 3m
Detected by Pingoru
Sep 04, 2026, 04:40 AM UTC

Affected components

Data CollectionListen

Update timeline

  1. investigating Sep 04, 2026, 04:40 AM UTC

    We are currently experiencing a delay with Query backfills impacting both Consumer Research & Listen platforms. This issue has been escalated to our Product Engineers who are investigating the issue. We apologise for any inconvenience or disruption this causes. We will provide an update as soon as further details are available.

  2. resolved Sep 04, 2026, 08:44 AM UTC

    This incident has been resolved.

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