Brandwatch incident
Consumer Research: Query backfill and live mention indexing delays
Resolved after 3 days 12 hours, affecting Data Collection and Listen, on October 2, 2026.
Our team has identified the source of the processing delays and has implemented changes to resolve the issue. We are continuing to monitor the system to ensure processing returns to normal. We’ll provide a further update as soon as more information is available. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Oct 02, 2026, 03:54 AM UTC
We are unfortunately aware of an issue impacting both Query backfills, and live mention indexing. This issue has been escalated to our Product Engineers who are investigating this issue. We apologise for any inconvenience or disruption this issue causes.
- monitoring Oct 02, 2026, 03:49 PM UTC
Our team has identified the source of the processing delays and has implemented changes to resolve the issue. We are continuing to monitor the system to ensure processing returns to normal. We’ll provide a further update as soon as more information is available. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
- resolved Oct 05, 2026, 04:15 PM UTC
This incident has been resolved.
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