Brandwatch incident

Labels Cannot Be Added to Content in Engage

Resolved after 3 days, affecting Engage, on September 18, 2026.

monitoring Sep 21, 2026, 05:37 AM UTC

Our Engineering Team have implemented a fix to resolve the issue preventing Engage Labels from being applied to content within Engage. We are continuing to monitor the situation.

Started
Sep 18, 2026, 09:46 AM UTC
Resolved
Sep 21, 2026, 10:23 AM UTC
Duration
3d
Detected by Pingoru
Sep 18, 2026, 09:46 AM UTC

Affected components

Engage

Update timeline

  1. investigating Sep 18, 2026, 09:46 AM UTC

    We are experiencing an issue where we are unable to add labels to content in Engage.

  2. identified Sep 18, 2026, 12:00 PM UTC

    Our Engineering team has identified the root cause of the issue affecting publishing to LinkedIn and has developed a fix. The team is now completing the final steps necessary before releasing the fix. In the meantime, customers may still experience publishing failures. We will share an update once the fix has been deployed and we have confirmed that the issue is resolved. We apologise for the ongoing disruption and appreciate your patience.

  3. monitoring Sep 21, 2026, 05:37 AM UTC

    Our Engineering Team have implemented a fix to resolve the issue preventing Engage Labels from being applied to content within Engage. We are continuing to monitor the situation.

  4. resolved Sep 21, 2026, 10:23 AM UTC

    The incident has been resolved and the Engage labels can be used as usual now.

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