Brandwatch incident
Brandwatch Suite - Some user are unable to log into our platforms
Resolved after 4 hours 19 minutes, affecting Consumer Research Application and Influence Platform and 1 more, on September 21, 2026.
Our Engineering Team are seeing a restoration of our login and active platform sessions for all users across Consumer Research, Social Media Management and Influence platforms. This issue has also been identified to impact only a small region of users, with this region now experiencing a restoration of our platforms. We are continuing to monitor the situation. Thank you for your patience and we apologise for any inconvenience or disruption this issue has caused.
Affected components
Update timeline
- investigating Sep 21, 2026, 04:48 AM UTC
We're unfortunately experiencing an issue where some users are unable to log into our platforms Consumer Research, Social Media Management and Influence platforms, and users with active sessions in those platforms encounter delayed loading. This issue has been escalated to our Engineers for further investigation. We sincerely apologise for any inconvenience or disruption this causes.
- monitoring Sep 21, 2026, 06:30 AM UTC
Our Engineering Team are seeing a restoration of our login and active platform sessions for all users across Consumer Research, Social Media Management and Influence platforms. This issue has also been identified to impact only a small region of users, with this region now experiencing a restoration of our platforms. We are continuing to monitor the situation. Thank you for your patience and we apologise for any inconvenience or disruption this issue has caused.
- resolved Sep 21, 2026, 09:07 AM UTC
This incident has been resolved.
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