Brandwatch incident
Consumer Research - Query Backfill and Live Mention Indexing Delays
Resolved after 2 days 2 hours, affecting Consumer Research Application and Data Collection and 1 more, on October 5, 2026.
Our team has identified the source of the processing delays and has implemented changes to resolve the issue. We are continuing to monitor the system to ensure processing returns to normal. We’ll provide a further update as soon as more information is available.
Affected components
Update timeline
- investigating Oct 05, 2026, 07:54 PM UTC
We're currently experiencing a general delay with query backfills and live indexing. Our Engineering team is investigating the cause of the issue.
- monitoring Oct 05, 2026, 08:13 PM UTC
Our team has identified the source of the processing delays and has implemented changes to resolve the issue. We are continuing to monitor the system to ensure processing returns to normal. We’ll provide a further update as soon as more information is available.
- resolved Oct 07, 2026, 10:23 PM UTC
This incident has been resolved.
Your product runs on more than Brandwatch
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services