Brandwatch incident

Consumer Research - Query Backfill and Real-time data delay

Notice Resolved View vendor source →

Brandwatch experienced a notice incident on September 4, 2026 affecting Consumer Research Application and Data Collection and 1 more component, lasting 3d 14h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 07:45 PM UTC
Resolved
Sep 08, 2026, 10:41 AM UTC
Duration
3d 14h
Detected by Pingoru
Sep 04, 2026, 07:45 PM UTC

Affected components

Consumer Research ApplicationData CollectionListen

Update timeline

  1. identified Sep 04, 2026, 07:45 PM UTC

    We wanted to let you know that we're currently experiencing an issue affecting query data backfilling and real-time matching. No data will be lost as a result of this issue. We’re working to resolve it and will keep you informed of any updates. Thank you for your patience.

  2. identified Sep 08, 2026, 10:41 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 08, 2026, 10:41 AM UTC

    This issue has now been resolved. Many thanks for your patience while our team was looking into this.