Brandwatch incident
Consumer Research - New Data Ingestion and Query Backfill Delays
Resolved after 17 hours 21 minutes, affecting Consumer Research Application and Listen, on September 21, 2026.
This incident has now been resolved. Thanks for your patience whilst our engineers were working on fixing this.
Affected components
Update timeline
- investigating Sep 21, 2026, 09:23 PM UTC
We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
- identified Sep 21, 2026, 09:46 PM UTC
Our Engineering team has identified the cause of the query backfill delays, and is actively working on a fix.
- identified Sep 21, 2026, 10:48 PM UTC
Our Engineering team has identified that this issue is also causing delays with the new data ingestion, along with the query backfills. The Engineering team are continuing to work on a fix for this issue.
- monitoring Sep 22, 2026, 08:27 AM UTC
Our Engineering team has just confirmed that real time date has caught up but backfills may still experience delays. The Engineering team are continuing to work on a fix for the backfills issues. Many thanks for your patience in the meantime.
- resolved Sep 22, 2026, 02:44 PM UTC
This incident has now been resolved. Thanks for your patience whilst our engineers were working on fixing this.
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