Brandwatch incident
Consumer Research / Listen - Delays in real time data
Resolved after 20 hours 45 minutes, affecting Data Collection and Listen, on October 14, 2026.
This is to inform you that the issue has now been resolved. Many thanks for your patience and apologies for any inconvenience caused.
Affected components
Update timeline
- investigating Oct 14, 2026, 02:42 PM UTC
We are currently experiencing an issue with delays in real time mentions for most Data Sources. Are engineers looking into resolving this, and no data loss is to be expected. We will keep you notified of any updates, and apologies for any inconvenience caused.
- identified Oct 14, 2026, 06:03 PM UTC
Most sources have recovered, but Online News remains delayed. Our Engineering team is still working to resolve this.
- resolved Oct 15, 2026, 11:28 AM UTC
This is to inform you that the issue has now been resolved. Many thanks for your patience and apologies for any inconvenience caused.
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