Brandwatch incident

Consumer Research - Some Users may experience slow Query backfills

Minor Resolved View vendor source →

Brandwatch experienced a minor incident on September 18, 2025 affecting Consumer Research Application and Data Collection, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 08:40 AM UTC
Resolved
Sep 18, 2025, 02:55 PM UTC
Duration
6h 15m
Detected by Pingoru
Sep 18, 2025, 08:40 AM UTC

Affected components

Consumer Research ApplicationData Collection

Update timeline

  1. identified Sep 18, 2025, 08:40 AM UTC

    We are currently investigating an issue affecting query backfills within Consumer Research. Users may experience slow loading or stalled Queries until the issue is resolved Our engineering team is actively working to identify the root cause. We appreciate your patience and apologize for the inconvenience.

  2. resolved Sep 18, 2025, 02:55 PM UTC

    This issue has been resolved. Many thanks for your patience in the process.