Brandwatch experienced a critical incident on September 30, 2025 affecting Consumer Research Application and Data Collection and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 30, 2025, 03:54 PM UTC
We are currently investigating an issue affecting Backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays. Our team is actively working on the issue and has initiated a restart of an essential service. At this time, we do not have an estimated time for resolution. There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available. Thank you for your patience while we work to restore normal performance.
- identified Sep 30, 2025, 03:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 30, 2025, 04:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2025, 05:47 PM UTC
The delays affecting Backfills for new and edited queries as well as New mentions for all queries have been fully resolved. Our team restarted the impacted service, and it is now operating normally. Thank you for your patience while we worked to restore performance.