Brandwatch Outage History

We are currently experiencing an issue with delays in real time mentions for most Data Sources. Are engineers looking into resolving this, and no data loss is to be expected. We will keep you notified of any updates, and apologies for any inconvenience caused.

We are currently experiencing delays in data collection. Our team is investigating the issue and working to restore normal processing as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide further updates as more information becomes available.

We are currently investigating an issue affecting Measure dashboards, where some users may be unable to load or access their dashboards. Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible. We will provide further updates as more information becomes available.

We're currently experiencing a general delay with query backfills and live indexing. Our Engineering team is investigating the cause of the issue.

We are unfortunately aware of an issue impacting both Query backfills, and live mention indexing. This issue has been escalated to our Product Engineers who are investigating this issue. We apologise for any inconvenience or disruption this issue causes.

We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.

We are aware of some delays with data ingestion within Consumer Research and Listen. Our Engineering Team are working to clear the backlog as soon as possible. Further updates will follow as soon as additional information becomes available.

We're unfortunately experiencing an issue where some users are unable to log into our platforms Consumer Research, Social Media Management and Influence platforms, and users with active sessions in those platforms encounter delayed loading. This issue has been escalated to our Engineers for further investigation. We sincerely apologise for any inconvenience or disruption this causes.

We are experiencing an issue where we are unable to add labels to content in Engage.

We are currently investigating an issue where we receive an error on publishing on LinkedIn, and do not publish to the network. At this time the issue appears to impact only LinkedIn channels. This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.

We are currently investigating an issue where we receive an error on publishing on Facebook, and do not publish to the network. At this time the issue appears to impact only Facebook channels. This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.

We're currently experiencing an issue connecting LinkedIn accounts, and our Engineering team is investigating the cause.

We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.

We are currently investigating an issue affecting Measure dashboards, where some users may be unable to load or access their dashboards. Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible. We will provide further updates as more information becomes available.

We are currently experiencing a delay with Query backfills impacting both Consumer Research & Listen platforms. This issue has been escalated to our Product Engineers who are investigating the issue. We apologise for any inconvenience or disruption this causes. We will provide an update as soon as further details are available.

We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.

We're currently experiencing an issue with PPT/PDF dashboard exports. Our Engineering team is investigating the issue and working to restore this service as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this.

We are aware of an issue impacting new and existing Publish Shortened URLs where the page fails to load. This issue impacting both Shortened URLs generated in-posts, and calendar/post sharelinks. This has been escalated to our Engineering Team for investigation. We sincerely apologise for any disruption or inconvenience this issue causes, we will provide an update as soon as possible.

We are aware of an issue affecting the Advertise module and its functions in Brandwatch. Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible. We apologize for the inconvenience and will provide another update as soon as we have more information.

We're currently experiencing an issue with real-time mentions, and possible errors within dashboards. Our Engineering team is investigating the cause.