Brandwatch experienced a major incident on October 2, 2025 affecting Publish and Engage, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
PublishEngage
Update timeline
- investigating Oct 02, 2025, 12:43 PM UTC
We are aware of an issue with loading conversations in Engage as well as loading channels in Publish The development team is working on a fix with high priority. Please continue to check back for updates. Thank you for your patience.
- investigating Oct 02, 2025, 12:43 PM UTC
We are continuing to investigate this issue.
- identified Oct 02, 2025, 01:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2025, 01:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2025, 01:41 PM UTC
This incident has been resolved. We thank you again for your ongoing patience, and ask that any users still encountering issues with our platform contact our Support team.