Brandwatch incident

Publish: Media uploading slowly and becoming stuck

Minor Resolved View vendor source →

Brandwatch experienced a minor incident on October 3, 2025 affecting Publish, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 02:20 AM UTC
Resolved
Oct 03, 2025, 06:08 AM UTC
Duration
3h 48m
Detected by Pingoru
Oct 03, 2025, 02:20 AM UTC

Affected components

Publish

Update timeline

  1. investigating Oct 03, 2025, 02:20 AM UTC

    We are currently aware of an issue with both images and videos uploading slowly or becoming stuck in our Publish module for some users, with the issue occurring across all networks. Our Technical team has been alerted to this issue and we are investigating it as a priority, and will provide all updates as soon as they are available. We thank you for your patience as this issue is investigated, and apologise for any inconvenience caused.

  2. resolved Oct 03, 2025, 06:08 AM UTC

    Our issues with media uploading slowly now appear to be resolved. We ask that any users still encountering challenges uploading media contact our Support team for further troubleshooting. We thank you for your patience and apologise again for any inconvenience caused by this issue.