Brandwatch experienced a minor incident on October 2, 2025 affecting Data Collection and Listen, lasting 20h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Data CollectionListen
Update timeline
- investigating Oct 02, 2025, 07:23 PM UTC
We are currently experiencing delays in new data ingestion for Facebook and Instagram. We are currently investigating the cause of this issue. At this time, there are no available workarounds. We will share further updates as progress is made on this issue.
- identified Oct 02, 2025, 08:17 PM UTC
We’ve identified the cause of a performance issue affecting data ingestion for Facebook and Instagram. All existing data remains available, but new Facebook and Instagram data will be delayed while the team evaluates and determines the best way forward.
- resolved Oct 03, 2025, 04:02 PM UTC
This incident has been resolved.