Box Outage History

Box is up right now

Box had 50 outages in the last 2 years totaling 22h 18m of downtime — averaging 2.1 incidents per month.

There were 50 Box outages since September 4, 2025 totaling 22h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.box.com

Critical August 25, 2026

[Critical] Issue with Downloads

Detected by Pingoru
Aug 25, 2026, 06:53 AM UTC
Resolved
Aug 25, 2026, 07:37 AM UTC
Duration
44m
Affected: Uploads/DownloadsUploads/DownloadsJapanSingaporeJapan/Singapore
Timeline · 4 updates
  1. investigating Aug 25, 2026, 06:53 AM UTC

    Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.

  2. identified Aug 25, 2026, 07:07 AM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for Downloads for users of Box Zones in the Asian region. We are continuing to monitor for any additional impact.

  3. monitoring Aug 25, 2026, 07:13 AM UTC

    We are continuing to monitor for any additional impact.

  4. resolved Aug 25, 2026, 07:37 AM UTC

    After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major August 24, 2026

[Medium] Issue with Uploads

Detected by Pingoru
Aug 24, 2026, 09:21 PM UTC
Resolved
Aug 24, 2026, 10:03 PM UTC
Duration
41m
Affected: Uploads/DownloadsUploads/Downloads
Timeline · 6 updates
  1. investigating Aug 24, 2026, 09:21 PM UTC

    Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

  2. identified Aug 24, 2026, 09:26 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. identified Aug 24, 2026, 09:29 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.

  4. monitoring Aug 24, 2026, 09:29 PM UTC

    Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

  5. monitoring Aug 24, 2026, 09:29 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.

  6. resolved Aug 24, 2026, 10:03 PM UTC

    After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor August 24, 2026

[Minor] Issue with Logins & Files Page

Detected by Pingoru
Aug 24, 2026, 05:30 PM UTC
Resolved
Aug 24, 2026, 05:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 25, 2026, 08:13 PM UTC

    From approximately 10:28 AM to 10:35 AM US Pacific time, we observed an issue intermittently impacting some Logins and the Files page view. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Notice August 21, 2026

[Minor] Issues with Box Notes

Detected by Pingoru
Aug 21, 2026, 09:45 AM UTC
Resolved
Aug 21, 2026, 09:45 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 21, 2026, 11:08 AM UTC

    From approximately 2:42 AM to 2:45 AM PDT (US Pacific Time), we observed an issue impacting Box Notes. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor August 19, 2026

[Minor] Issues with All Files Page

Detected by Pingoru
Aug 19, 2026, 11:38 AM UTC
Resolved
Aug 19, 2026, 12:03 PM UTC
Duration
24m
Affected: Files Page
Timeline · 3 updates
  1. investigating Aug 19, 2026, 11:38 AM UTC

    Our team is investigating an issue on All Files page, in the WebApp. Users may see errors or slowness when attempting to access files or folders. We will provide additional information as it becomes available.

  2. monitoring Aug 19, 2026, 11:57 AM UTC

    Our team has taken steps to remediate this issue and is seeing improvement on the All Files page service. We are continuing to monitor for any additional impact.

  3. resolved Aug 19, 2026, 12:03 PM UTC

    After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Critical August 7, 2026

[Critical] Issues with Multiple Box Services

Detected by Pingoru
Aug 07, 2026, 02:06 AM UTC
Resolved
Aug 07, 2026, 02:06 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 07, 2026, 02:06 AM UTC

    From approximately 6:42 PM to 6:48 PM PDT, we observed an issue impacting multiple Box services. Users may have experienced errors or been unable to complete actions during that time. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Support at https://support.box.com.

Read the full incident report →

Notice August 2, 2026

[Minor] Issues with Box Sign

Detected by Pingoru
Aug 02, 2026, 04:04 PM UTC
Resolved
Aug 02, 2026, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 02, 2026, 04:04 PM UTC

    From approximately 8:21 AM to 8:33 AM PDT, we observed an issue impacting Box Sign. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor June 16, 2026

[Minor] Issues with Downloads

Detected by Pingoru
Jun 16, 2026, 11:16 PM UTC
Resolved
Jun 16, 2026, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 16, 2026, 11:16 PM UTC

    From approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major April 27, 2026

[Medium] Issues with Box Search

Detected by Pingoru
Apr 27, 2026, 05:36 PM UTC
Resolved
Apr 27, 2026, 07:11 PM UTC
Duration
1h 34m
Affected: Search
Timeline · 6 updates
  1. investigating Apr 27, 2026, 05:36 PM UTC

    Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.

  2. investigating Apr 27, 2026, 05:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 27, 2026, 05:51 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  4. identified Apr 27, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 27, 2026, 06:17 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.

  6. resolved Apr 27, 2026, 07:11 PM UTC

    After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →