Box experienced a major incident on August 24, 2026 affecting Uploads/Downloads and Uploads/Downloads, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 09:21 PM UTC
Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.
- identified Aug 24, 2026, 09:26 PM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- identified Aug 24, 2026, 09:29 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.
- monitoring Aug 24, 2026, 09:29 PM UTC
Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.
- monitoring Aug 24, 2026, 09:29 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.
- resolved Aug 24, 2026, 10:03 PM UTC
After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.