Box incident

[Medium] Issue with Microsoft Office Integration and Box Edit

Major Resolved View vendor source →

Box experienced a major incident on August 20, 2026 affecting Microsoft Office Integration and Box Edit / Tools, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 12:31 AM UTC
Resolved
Aug 20, 2026, 01:44 AM UTC
Duration
1h 13m
Detected by Pingoru
Aug 20, 2026, 12:31 AM UTC

Affected components

Microsoft Office IntegrationBox Edit / Tools

Update timeline

  1. investigating Aug 20, 2026, 12:31 AM UTC

    Our team is investigating an issue with Microsoft Office Integration. Users may see errors or slowness when attempting to access Microsoft Office via Box. We will provide additional information as it becomes available.

  2. investigating Aug 20, 2026, 12:44 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 20, 2026, 01:30 AM UTC

    Our team has taken steps to remediate this issue and is seeing improvement on Microsoft Office Integration and Box Edit service. We are continuing to monitor for any additional impact.

  4. resolved Aug 20, 2026, 01:44 AM UTC

    After further monitoring, this incident is now considered resolved. Microsoft Office Integration and Box Edit Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.