Box experienced a critical incident on August 25, 2026 affecting Uploads/Downloads and Uploads/Downloads and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 06:53 AM UTC
Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.
- identified Aug 25, 2026, 07:07 AM UTC
Our team has taken steps to remediate this issue and is seeing improvement for Downloads for users of Box Zones in the Asian region. We are continuing to monitor for any additional impact.
- monitoring Aug 25, 2026, 07:13 AM UTC
We are continuing to monitor for any additional impact.
- resolved Aug 25, 2026, 07:37 AM UTC
After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.