Box Outage History

Box is up right now

Box had 50 outages in the last 2 years totaling 137h 58m of downtime — averaging 2.1 incidents per month.

There were 50 Box outages since October 17, 2025 totaling 137h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.box.com

Critical October 8, 2026

[Critical] Issues with Multiple Box Services

Detected by Pingoru
Oct 08, 2026, 09:27 AM UTC
Resolved
Oct 08, 2026, 09:33 AM UTC
Duration
5m
Affected: Content APILogin/SSOWeb ApplicationContent PreviewUploads/DownloadsAuthentication (OAuth 2.0 / JWT)SearchUploads/DownloadsWebhooksBox Embed WidgetBox SignBox CanvasWorkflows and AutomationsBox ShuttleAccessible Site (a.box.com)Box AIBox SignBox Doc GenBox AppsBox ExtractBox AIFiles PageEvents API
Timeline · 2 updates
  1. investigating Oct 08, 2026, 09:27 AM UTC

    We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.

  2. resolved Oct 08, 2026, 09:33 AM UTC

    After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Read the full incident report →

Major October 8, 2026

[Medium] Issue with Enterprise Event Reports

Detected by Pingoru
Oct 08, 2026, 01:48 AM UTC
Resolved
Oct 08, 2026, 03:54 AM UTC
Duration
2h 5m
Affected: Enterprise ReportsEvents API
Timeline · 6 updates
  1. investigating Oct 08, 2026, 01:48 AM UTC

    Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage. We will provide additional information as it becomes available.

  2. identified Oct 08, 2026, 02:21 AM UTC

    Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to show missing or outdated information until processing is complete. We will provide additional updates as they become available.

  3. identified Oct 08, 2026, 02:53 AM UTC

    Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as they become available.

  4. identified Oct 08, 2026, 03:19 AM UTC

    Our team has finished processing the delayed enterprise event data. Event-based reports and Insights in the Admin Console, and results from the Enterprise Events API, should now show up-to-date information. Box AI unit usage may continue to show outdated information while our team completes additional processing. We will provide additional updates as they become available.

  5. monitoring Oct 08, 2026, 03:38 AM UTC

    Our team has completed processing the delayed enterprise event data and is seeing improvement. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage are now showing up-to-date information. We are continuing to monitor for any additional impact.

  6. resolved Oct 08, 2026, 03:54 AM UTC

    After further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full functionality and are showing up-to-date information. If you continue to experience any issues, please contact Support at https://support.box.com.

Read the full incident report →

Major October 1, 2026

[Medium] Issue with File Requests

Detected by Pingoru
Oct 01, 2026, 10:00 AM UTC
Resolved
Oct 01, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 02, 2026, 03:43 AM UTC

    From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Critical September 29, 2026

[Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads

Detected by Pingoru
Sep 29, 2026, 02:15 PM UTC
Resolved
Sep 29, 2026, 03:30 PM UTC
Duration
1h 14m
Timeline · 1 update
  1. resolved Sep 29, 2026, 02:15 PM UTC

    From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major September 28, 2026

[Medium] Issues with Box Notes

Detected by Pingoru
Sep 28, 2026, 10:04 AM UTC
Resolved
Sep 28, 2026, 10:31 AM UTC
Duration
27m
Affected: Web Application
Timeline · 2 updates
  1. investigating Sep 28, 2026, 10:04 AM UTC

    Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.

  2. resolved Sep 28, 2026, 10:31 AM UTC

    After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Notice August 21, 2026

[Minor] Issues with Box Notes

Detected by Pingoru
Aug 21, 2026, 09:45 AM UTC
Resolved
Aug 21, 2026, 09:45 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 21, 2026, 11:08 AM UTC

    From approximately 2:42 AM to 2:45 AM PDT (US Pacific Time), we observed an issue impacting Box Notes. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor August 19, 2026

[Minor] Issues with All Files Page

Detected by Pingoru
Aug 19, 2026, 11:38 AM UTC
Resolved
Aug 19, 2026, 12:03 PM UTC
Duration
24m
Affected: Files Page
Timeline · 3 updates
  1. investigating Aug 19, 2026, 11:38 AM UTC

    Our team is investigating an issue on All Files page, in the WebApp. Users may see errors or slowness when attempting to access files or folders. We will provide additional information as it becomes available.

  2. monitoring Aug 19, 2026, 11:57 AM UTC

    Our team has taken steps to remediate this issue and is seeing improvement on the All Files page service. We are continuing to monitor for any additional impact.

  3. resolved Aug 19, 2026, 12:03 PM UTC

    After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Notice August 2, 2026

[Minor] Issues with Box Sign

Detected by Pingoru
Aug 02, 2026, 03:30 PM UTC
Resolved
Aug 02, 2026, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 02, 2026, 04:04 PM UTC

    From approximately 8:21 AM to 8:33 AM PDT, we observed an issue impacting Box Sign. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →