Box incident

[Medium] Issue with User Engagement Reports

Minor Ongoing View vendor source →

Box is currently experiencing a minor incident affecting Enterprise Reports, which began 2h ago. The vendor's full update timeline is below.

Started
Sep 30, 2026, 06:08 PM UTC
Resolved
Ongoing
Duration
● 2h 29m
Detected by Pingoru
Sep 30, 2026, 06:08 PM UTC

Affected components

Enterprise Reports

Update timeline

  1. monitoring Sep 30, 2026, 06:08 PM UTC

    We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.

  2. monitoring Sep 30, 2026, 06:53 PM UTC

    Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

  3. monitoring Sep 30, 2026, 07:51 PM UTC

    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.