Box incident

[Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads

Critical Resolved View vendor source →

Box experienced a critical incident on September 29, 2026, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 02:15 PM UTC
Resolved
Sep 29, 2026, 03:30 PM UTC
Duration
1h 14m
Detected by Pingoru
Sep 29, 2026, 02:15 PM UTC

Update timeline

  1. resolved Sep 29, 2026, 02:15 PM UTC

    From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.