Box experienced a critical incident on October 8, 2026 affecting Content API and Login/SSO and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Content APILogin/SSOWeb ApplicationContent PreviewUploads/DownloadsAuthentication (OAuth 2.0 / JWT)SearchUploads/DownloadsWebhooksBox Embed Widget
Update timeline
- investigating Oct 08, 2026, 09:27 AM UTC
We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.
- resolved Oct 08, 2026, 09:33 AM UTC
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.