Box experienced a major incident on September 28, 2026 affecting Web Application, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Sep 28, 2026, 10:04 AM UTC
Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.
- resolved Sep 28, 2026, 10:31 AM UTC
After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.