Box experienced a minor incident on September 4, 2026 affecting Enterprise Reports, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Enterprise Reports
Update timeline
- investigating Sep 04, 2026, 02:10 AM UTC
Our team is investigating an issue with Admin Reporting. Users may experience inconsistent data in reports generated after approximately 3:30 PM Pacific Time. We will provide additional information as it becomes available.
- identified Sep 04, 2026, 02:16 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 04, 2026, 03:03 AM UTC
This incident is now resolved and Box services have been restored to full functionality. If you generated reports during the impacted period, please re-run those reports. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.