Bloomreach Outage History
Bloomreach is up right nowPingoru has recorded 51 incidents for Bloomreach: 17 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 4 | 4 of 744 (1%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 13 of 520 (2%) |
Incidents, newest first
Critical October 20, 2026 Bloomreach Engagement - UK region unavailable 12h 46m ENG, UK1, UK2
Started Oct 20, 2026, 07:03 AM UTC· resolved Oct 20, 2026, 07:50 PM UTC
- investigating Oct 20, 2026, 07:03 AM UTC
We are investigating a full service disruption affecting Bloomreach Engagement in the UK region. Customers hosted in this region may be unable to access the application, APIs, or related services. Our team is working to restore service and will provide updates as soon as more information is available.
- investigating Oct 20, 2026, 07:11 AM UTC
We are investigating a full service disruption affecting Bloomreach Engagement in the UK region. Customers hosted in this region may be unable to access the application, APIs, or related services. Our team is working to restore service and will provide updates as soon as more information is available.
- investigating Oct 20, 2026, 07:12 AM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2026, 09:27 AM UTC
Access to uk.login.bloomreach.com has been restored. Customers in the UK region should be able to sign in to Bloomreach Engagement again. We continue to work on the remaining service recovery and will share further updates
- investigating Oct 20, 2026, 01:05 PM UTC
Our cloud provider has resolved the underlying incident in the London (europe-west2) region. Bloomreach Engagement UK services are recovering. Components are gradually returning to normal, and accumulated backlogs are being processed. Some residual delays or incomplete catch-up may persist as recovery continues. We will provide further updates as the situation stabilizes.
- identified Oct 20, 2026, 04:04 PM UTC
Access to Bloomreach Engagement in the UK region remains available. Tracking ingest has been restored for most customers, and we continue to clear the remaining processing backlogs. Data imports are still unavailable while we finish restoring that capability. A smaller number of customers may still see delayed event processing; we are prioritizing that recovery. We will provide further updates as these remaining items are resolved
- identified Oct 20, 2026, 04:50 PM UTC
Data imports have been restored for Bloomreach Engagement customers in the UK region. Platform access and tracking continue to operate, and we are still clearing remaining processing backlogs from the earlier disruption. Some residual delays may persist as catch-up completes. We will provide further updates as the situation stabilizes.
- resolved Oct 20, 2026, 07:50 PM UTC
Bloomreach Engagement in the UK region has been restored following the earlier cloud provider disruption. Platform access, tracking, and data imports are operating normally again, and primary event processing has returned to real-time. We apologize for any inconvenience during the outage and for any concern caused by earlier updates that referred to residual processing delays after core tracking had already recovered. Thank you for your patience. This incident is resolved.
Notice August 6, 2026 Intermittent Feed Indexing Delays 13m Discovery US, Discovery EMEA, Discovery APAC
Started Aug 06, 2026, 04:35 PM UTC· resolved Aug 06, 2026, 04:49 PM UTC
- monitoring Aug 06, 2026, 04:35 PM UTC
Dear Customer, We detected intermittent delays in feed indexing for Bloomreach Search. Our Engineering team proactively identified and mitigated the issue. The issue has been resolved, and feeds have returned to normal indexing. Our teams continue to monitor the system. If you face any further issues, please contact [email protected]. Regards, Bloomreach Support
- resolved Aug 06, 2026, 04:49 PM UTC
Dear Customer, We are pleased to inform you the feed indexing availability has been fully restored. Regards, Bloomreach Support
Minor July 31, 2026 Search Dashboard Login Issue 33m Discovery US, Discovery EMEA, Discovery APAC
Started Jul 31, 2026, 08:00 AM UTC· resolved Jul 31, 2026, 08:33 AM UTC
- investigating Jul 31, 2026, 08:00 AM UTC
Dear Customers, We are aware that clients are experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team
- monitoring Jul 31, 2026, 08:14 AM UTC
Dear Customers, A fix has been implemented and we are monitoring to confirm the incident has been resolved. Regards, Bloomreach Support Team
- monitoring Jul 31, 2026, 08:25 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 31, 2026, 08:33 AM UTC
Dear Customers, We are pleased to inform you the Bloomreach search dashboard is now accessible to all clients. Regards, Bloomreach Support Team
Minor July 28, 2026 Intermittent Dashboard Login Issue 1h 27m Discovery US, Discovery EMEA
Started Jul 28, 2026, 01:59 PM UTC· resolved Jul 28, 2026, 03:26 PM UTC
- investigating Jul 28, 2026, 01:59 PM UTC
Dear Customers, We are aware that some clients are intermittently experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team
- identified Jul 28, 2026, 02:18 PM UTC
Dear Customers, The root cause has been identified, and our teams are working on implementing the fix. Regards, Bloomreach Support Team
- monitoring Jul 28, 2026, 03:01 PM UTC
Dear Customers, A fix has been implemented and we are monitoring to confirm the incident has been resolved. Regards, Bloomreach Support Team
- resolved Jul 28, 2026, 03:26 PM UTC
Dear Customers, We are pleased to inform you the Bloomreach dashboard is now accessible to all clients. Regards, Bloomreach Support Team
Minor July 24, 2026 Intermittent Search API disruption 1h 40m Discovery US, Discovery EMEA, Discovery APAC
Started Jul 24, 2026, 08:01 AM UTC· resolved Jul 24, 2026, 09:41 AM UTC
- investigating Jul 24, 2026, 08:01 AM UTC
Dear Customer, We are currently experiencing intermittent latency with Bloomreach Search availability due to a third-party service. Our engineering team is involved and actively investigating the issue. We will keep you informed and will update you as soon as we have any more information. Kind regards, Bloomreach Support Team.
- monitoring Jul 24, 2026, 08:28 AM UTC
Dear Customer, Based on our continued monitoring and log review, we are seeing Search API error rates and latency going down. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue. If you continue to face any issues or have further questions, please reach out to [email protected]. Regards, Bloomreach Support Team
- resolved Jul 24, 2026, 09:41 AM UTC
Dear Customers, This issue is now resolved, and services are back to normal and fully operational. If you face any additional issues or have questions, please reach out to [email protected]. We apologize for the inconvenience caused. Regards, Bloomreach Support Team
Minor July 24, 2026 Intermittent Dashboard login Issue 2h 13m Discovery US, Discovery EMEA, Discovery APAC
Started Jul 24, 2026, 07:26 AM UTC· resolved Jul 24, 2026, 09:40 AM UTC
- investigating Jul 24, 2026, 07:26 AM UTC
Dear Customers, We are aware that some clients are unable to log in intermittently to the Bloomreach search and merchandising dashboard due to an issue with the third-party service. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team
- investigating Jul 24, 2026, 08:26 AM UTC
Dear Customers, Based on our continued monitoring and log review, we are seeing dashboard login error rates trend downward. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue. If you continue to face any issues, please reach out to [email protected]. Regards, Bloomreach Support Team
- resolved Jul 24, 2026, 09:40 AM UTC
Dear Customers, This issue is now resolved, and services are back to normal and fully operational. If you face any additional issues or have questions, please reach out to [email protected]. We apologize for the inconvenience caused. Regards, Bloomreach Support Team
Notice June 24, 2026 Shopify Events Issue 21m C7S, CA1, CIN, CIS and 8 more
Started Jun 24, 2026, 07:30 PM UTC· resolved Jun 24, 2026, 07:51 PM UTC
- identified Jun 24, 2026, 07:30 PM UTC
We've identified an issue affecting the processing of events from Shopify. Our team has identified the root cause and is implementing a fix.
- identified Jun 24, 2026, 07:32 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 24, 2026, 07:51 PM UTC
This incident has been resolved.
Minor February 19, 2026 US region - Investigating Partial Performance Degradation 55m US1, US2, US3
Started Feb 19, 2026, 01:01 PM UTC· resolved Feb 19, 2026, 01:56 PM UTC
- investigating Feb 19, 2026, 01:01 PM UTC
Status: We are investigating a partial degradation within a shared technical component. Impact: Current impact is being assessed. The service remains functional but may experience intermittent issues or increased latency. Action: Engineering teams are actively troubleshooting to determine the root cause and full scope. We will provide an update as soon as more information is available.
- monitoring Feb 19, 2026, 01:25 PM UTC
Status: The situation is now under control and performance has returned to normal. Impact: There were several minutes of performance degradation, specifically affecting catalogs, during the incident. Resolution: The root cause was identified, and a fix has been applied. Monitoring: Engineering teams are continuing to monitor the environment to ensure stability.
- resolved Feb 19, 2026, 01:56 PM UTC
Elasticsearch components have been upscaled and the situation is now stable and resolved
Notice February 17, 2026 GEUExponea private service downgrade 30m
Started Feb 17, 2026, 01:49 PM UTC· resolved Feb 17, 2026, 02:19 PM UTC
- investigating Feb 17, 2026, 02:43 PM UTC
Issue is being currently investigated. Affected instances are PWR, ECC, TMB, RNK, SPE
- identified Feb 17, 2026, 02:50 PM UTC
We identified the underscale of the backend components. More resources have been provided to process the existing lag on the processed messages.
- resolved Feb 17, 2026, 02:52 PM UTC
Incident has been resolved.
Critical January 27, 2026 EU1 is temporarily down 24m EU1
Started Jan 27, 2026, 10:44 PM UTC· resolved Jan 27, 2026, 11:09 PM UTC
- investigating Jan 27, 2026, 10:44 PM UTC
We are currently investigating this issue.
- investigating Jan 27, 2026, 10:45 PM UTC
Investigation in progress
- identified Jan 27, 2026, 10:58 PM UTC
The service has been restored and is operating normally. We are continuing to monitor the situation and investigate the issue, checking all components
- resolved Jan 27, 2026, 11:09 PM UTC
The instance is back up and fully operational.
Critical January 21, 2026 Discovery Feed Ingestion Interruption 28m Discovery US, Discovery EMEA, Discovery APAC
Started Jan 21, 2026, 08:26 AM UTC· resolved Jan 21, 2026, 08:54 AM UTC
- investigating Jan 21, 2026, 08:26 AM UTC
Dear Customers, We're currently observing catalog feed Ingestion failures. Our engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available. For any immediate assistance, please reach out to [email protected]/[email protected]. Thank you for your continued patience and cooperation. Kind regards, Bloomreach Support Team.
- identified Jan 21, 2026, 08:44 AM UTC
Dear Customers, The issue has been identified, and our teams are working on implementing the fix. Regards, Bloomreach Support Team.
- monitoring Jan 21, 2026, 08:51 AM UTC
Dear Customer, A fix has been implemented, and data ingestion has been resumed. Please verify, and we are continuing to monitor. Regards, Bloomreach Support Team.
- resolved Jan 21, 2026, 08:54 AM UTC
Dear Customers, We are pleased to inform you that feed ingestion is now operational. For any further questions, please reach out to [email protected]. Thank you for your continued patience and cooperation. Regards, Bloomreach Support Team.
Notice January 19, 2026 Temporary Access Issue on US1 24m US1
Started Jan 19, 2026, 03:57 PM UTC· resolved Jan 19, 2026, 04:22 PM UTC
- monitoring Jan 19, 2026, 03:57 PM UTC
Dear customer, Access to the US1 instance was temporarily impacted. The instance and service have been successfully restored, and normal operation has resumed. We continue to monitor the system to ensure stability.
- resolved Jan 19, 2026, 04:22 PM UTC
Dear customer, The temporary access issue on the US1 instance has been fully resolved. The instance and service are operating normally, and all systems are stable. We thank you for your patience.
Notice December 10, 2025 Intermittent feed indexing delays – Discovery US, Discovery EMEA, Discovery APAC
Started Dec 10, 2025, 06:27 AM UTC· resolved Dec 10, 2025, 06:27 AM UTC
- resolved Dec 10, 2025, 06:27 AM UTC
Dear Customers, Earlier today, we observed intermittent delays in background data replication, leading to increased feed indexing time, which was caused by a temporary issue with the third-party cloud service provider (AWS). Our teams proactively detected and mitigated the issue, and systems are operating normally. We have built-in resiliency and automatic retry mechanisms in place, which have limited customer impact. We identified the behavior early through monitoring and have been actively coordinating with AWS while continuing to closely observe system health. There was no impact on customer-facing APIs or live traffic. If you experience any issues or have questions, please contact us at [email protected]. Regards, Bloomreach Support Team
Critical December 5, 2025 Cloudflare Outage 1h 6m US East, US Northeast, US West, US Northwest and 6 more
Started Dec 05, 2025, 09:21 AM UTC· resolved Dec 05, 2025, 10:27 AM UTC
- investigating Dec 05, 2025, 09:21 AM UTC
Cloudflare is experiencing a major global outage. This is affecting applications and customers across the internet, including Bloomreach. We will provide updates as soon as more information becomes available.
- monitoring Dec 05, 2025, 09:43 AM UTC
Cloudflare is operational again and we observe systems being accessible. We will continue to monitor the situation to make sure it is completely resolved. Please reach out to Bloomreach Support if you are facing any issues.
- resolved Dec 05, 2025, 10:27 AM UTC
[RESOLVED] Cloudflare has confirmed that the issue is resolved. Please reach out to Bloomreach Support in case you have questions.
Minor December 4, 2025 Consent event sync processing lag for Shopify integrations 3h 28m ENG
Started Dec 04, 2025, 10:19 AM UTC· resolved Dec 04, 2025, 01:48 PM UTC
- investigating Dec 04, 2025, 10:19 AM UTC
We are investigating a consent event sync processing lag for Shopify Integrations.
- identified Dec 04, 2025, 12:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 04, 2025, 01:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2025, 01:48 PM UTC
This incident has been resolved.
Minor November 28, 2025 Investigating Performance Degradation on manage Endpoint 4h 3m US3
Started Nov 28, 2025, 04:24 PM UTC· resolved Nov 28, 2025, 08:28 PM UTC
- investigating Nov 28, 2025, 04:24 PM UTC
Investigating Performance Degradation on manage Endpoint We are currently investigating a performance degradation affecting the manage endpoint. Impact: Under assessment — not yet confirmed. Our Engineering team is actively working to identify the root cause and restore normal performance. We will provide updates as soon as more information becomes available.
- monitoring Nov 28, 2025, 04:30 PM UTC
The team has implemented a fix for the performance degradation on the manage endpoint and is currently monitoring the situation to confirm stability. We will provide further updates as needed.
- monitoring Nov 28, 2025, 05:43 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 28, 2025, 06:00 PM UTC
During ongoing monitoring, a few additional minor issues were detected and promptly addressed. Further fixes were implemented at 18:35 CET. We continue to monitor the situation closely.
- investigating Nov 28, 2025, 06:08 PM UTC
The issue has reoccurred, and the managed endpoints remain unstable. Our Engineering team is actively investigating to identify the root cause.
- monitoring Nov 28, 2025, 06:42 PM UTC
The situation has stabilized, and the managed endpoints are operating normally again as of 19:25 CET. Monitoring will continue to ensure ongoing stability.
- resolved Nov 28, 2025, 08:28 PM UTC
This incident has been resolved.
Minor November 7, 2025 Intermittent Feed processing Interruption 7h 58m Discovery US, Discovery EMEA, Discovery APAC
Started Nov 07, 2025, 09:44 AM UTC· resolved Nov 07, 2025, 05:43 PM UTC
- investigating Nov 07, 2025, 09:44 AM UTC
Dear Customer, We're currently observing intermittent catalog feed processing failures affecting a limited subset of customers. In most cases, other catalogs for the same accounts are processing normally, and no broad impact is expected. Our engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available. For any immediate assistance, please reach out to [email protected] Thank you for your continued patience and cooperation. Kind regards, Bloomreach Support Team.
- monitoring Nov 07, 2025, 09:57 AM UTC
Dear Customer, A fix has been implemented for the intermittent catalog feed processing failures, and we are actively monitoring. Kind regards, Bloomreach Support Team.
- monitoring Nov 07, 2025, 10:05 AM UTC
Dear Customer, We are pleased to inform you that the feed processing capabilities have been fully resolved. Regards, Bloomreach Support Team.
- resolved Nov 07, 2025, 05:43 PM UTC
This incident has been resolved.
Critical October 20, 2025 Recs and Pathways latency 2h 15m Discovery US
Started Oct 20, 2025, 06:41 PM UTC· resolved Oct 20, 2025, 08:56 PM UTC
- investigating Oct 20, 2025, 06:41 PM UTC
We are experiencing latency with Recs and Pathways API. This is related to the ongoing AWS outage. We apologize for the inconvenience caused and will update as soon as we have any more information.
- monitoring Oct 20, 2025, 08:32 PM UTC
The Recs and Pathways API latency is stable. We are currently monitoring and will update as soon as we have additional information.
- resolved Oct 20, 2025, 08:56 PM UTC
We are pleased to inform you the Recs and Pathways latency has been resolved.
Critical October 20, 2025 Dashboard Components - Bloomreach Discovery 13h 2m Discovery US, Discovery EMEA, Discovery APAC
Started Oct 20, 2025, 06:32 PM UTC· resolved Oct 21, 2025, 07:34 AM UTC
- investigating Oct 20, 2025, 06:32 PM UTC
We are experiencing interruptions with Dashboard components. This is related to the ongoing AWS outage. We apologize for the inconvenience caused and will update as soon as we have any more information.
- investigating Oct 20, 2025, 09:01 PM UTC
We are continuing to investigate the Dashboard interruptions and will update as soon as we have more information.
- monitoring Oct 20, 2025, 09:50 PM UTC
Dashboard components are stable and we are continuing to monitor.
- resolved Oct 21, 2025, 07:34 AM UTC
We are pleased to inform you, after monitoring the incident, we can confirm Dashboard components are stable and operational.
Critical October 20, 2025 Feed Processing Interruption - Bloomreach Search & Merch 4h 27m Discovery US, Discovery EMEA, Discovery APAC
Started Oct 20, 2025, 04:07 PM UTC· resolved Oct 20, 2025, 08:35 PM UTC
- investigating Oct 20, 2025, 04:07 PM UTC
Dear Customer, We are currently experiencing a delay with feed processing potentially related to ongoing AWS outages. Our teams are investigating the situation will mitigate as soon as possible. All other parts of the platform were not affected. We apologize for the inconvenience caused. We will keep you informed and will update you immediately as soon as we have any more information or an estimated resolution time. Kind regards, Bloomreach Support team.
- identified Oct 20, 2025, 05:29 PM UTC
Dear Customer, We can confirm the delay with feed processing is related to the ongoing AWS outages. We do apologize for the inconvenience caused. We will continue to provide updates as we have more information to share. Kind regards, Bloomreach Support team.
- monitoring Oct 20, 2025, 07:19 PM UTC
The feed processing is progressing. We are continuing to monitor. We will update as soon as we have any more information.
- resolved Oct 20, 2025, 08:35 PM UTC
We are pleased to inform you the feed processing availability has been restored.
Notice October 20, 2025 Bloomreach Components Impacted Intermittently 2h 32m Discovery US, Discovery EMEA, Discovery APAC
Started Oct 20, 2025, 10:14 AM UTC· resolved Oct 20, 2025, 12:47 PM UTC
- monitoring Oct 20, 2025, 10:14 AM UTC
Dear Customer, We previously experienced intermittent connectivity issues with our Cloud Service Provider, which affected access to the Bloomreach Discovery. Due to this, we were unable to provide timely updates via our status page. We are pleased to inform you that Bloomreach Discovery services are now accessible. Our teams continue to actively monitor the situation to ensure ongoing stability and performance. If you have any questions or require further assistance, please contact our support team. We appreciate your patience and understanding as we worked through this issue. Kind regards, Bloomreach Support Team
- resolved Oct 20, 2025, 12:47 PM UTC
Dear Customer, We are glad to inform you that, after monitoring the incident, we can confirm Bloomreach services are operational. Please verify the availability of your Bloomreach applications and let us know if you continue to experience any issues. We apologize for the inconvenience caused. If you have any further questions or need additional assistance, please reach out to support. Best regards, Bloomreach Support team
Notice October 7, 2025 Feed processing delays 1h 40m Discovery US, Discovery EMEA, Discovery APAC
Started Oct 07, 2025, 04:45 PM UTC· resolved Oct 07, 2025, 06:25 PM UTC
- investigating Oct 07, 2025, 04:45 PM UTC
We are experiencing issues with feed processing for Bloomreach Discovery. Bloomreach Engineering team is actively investigating this situation to resolve it as soon as possible. We apologize for the inconvenience and will update you as soon as we have more information or an estimated resolution time.
- identified Oct 07, 2025, 04:56 PM UTC
The Issue has been identified. We do apologize for the inconvenience and will update you as soon as we have more information.
- monitoring Oct 07, 2025, 05:38 PM UTC
A fix has been implemented for the feed processing delays and we are monitoring.
- resolved Oct 07, 2025, 06:25 PM UTC
We are pleased to inform that the Feed Processing delays have been resolved.
Major October 1, 2025 Discovery Dashboard Catalogs UI and Feed Processing Issue 5h 5m Discovery US, Discovery EMEA, Discovery APAC
Started Oct 01, 2025, 10:47 AM UTC· resolved Oct 01, 2025, 03:53 PM UTC
- investigating Oct 01, 2025, 10:47 AM UTC
We are experiencing partial disruption in the Bloomreach Discovery Dashboard Catalogs UI, as well as issues with feed processing for Bloomreach Discovery. Bloomreach Engineering team is actively investigating this situation to resolve it as soon as possible. We apologize for the inconvenience and will update you as soon as we have more information or an estimated resolution time.
- identified Oct 01, 2025, 11:38 AM UTC
Issue has been identified and Bloomreach Engineering is working on implementing the fix. We apologize for the inconvenience and will update you as soon as we have more information.
- identified Oct 01, 2025, 01:38 PM UTC
A fix has been implemented to address the underlying issue, and data processing and indexing are now functioning as expected. We are continuing to work on issues related to the Catalog Management UI. Please note that this does not impact ongoing data processing.
- monitoring Oct 01, 2025, 02:48 PM UTC
A fix has been implemented for the Dashboard Catalogs UI issue and we are monitoring the results to confirm the system stability.
- resolved Oct 01, 2025, 03:53 PM UTC
We are pleased to inform that the underlying issues with Dashboard Catalogs UI and Feed Processing have been resolved.
Minor August 19, 2025 Bloomreach Cloud CMS Issue 5d 22h US East, US Northeast, US West, US Northwest and 5 more
Started Aug 19, 2025, 02:14 PM UTC· resolved Aug 25, 2025, 12:15 PM UTC
- identified Aug 19, 2025, 02:14 PM UTC
We are currently investigating an issue within our CMS that appears to be affecting redeployments and updates to custom domains. Preliminary analysis suggests a potential underlying bug. Our engineering teams are actively working to identify the root cause and implement a resolution. While we do not yet have an estimated time for recovery, please rest assured that this matter is being treated with the highest priority. As a precaution, we recommend temporarily postponing any deployments or modifications to custom domains until further notice. We will provide updates as soon as additional information becomes available. If you would require assistance for adding domains or deployment, we would encourage you to reach out to support and raise a ticket. Thank you for your patience and understanding.
- monitoring Aug 21, 2025, 08:47 AM UTC
A fix for the issue identified on 19th Aug has been deployed by our engineering team. We are currently monitoring the results to ensure full resolution. We will provide updates as soon as additional information becomes available. If you would require assistance we would encourage you to reach out to Bloomreach Support and raise a ticket . Thank you for your patience and understanding.
- resolved Aug 25, 2025, 12:15 PM UTC
We are pleased to inform you the CMS issue has been resolved. If you would require assistance, we would encourage you to reach out to support and raise a ticket. Thank you for your patience and understanding.
Notice August 15, 2025 Degraded campaigns performance on EXP 3d 19h EXP
Started Aug 15, 2025, 11:23 AM UTC· resolved Aug 19, 2025, 06:54 AM UTC
- investigating Aug 15, 2025, 11:23 AM UTC
We are currently investigating this issue.
- monitoring Aug 18, 2025, 10:22 AM UTC
We are actively monitoring; the situation has been identified and improvements implemented.
- resolved Aug 19, 2025, 06:54 AM UTC
The situation has been resolved, and the infrastructure is stable and functioning as expected.