Bloomreach incident

Consent event sync processing lag for Shopify integrations

Minor Resolved View vendor source →

Bloomreach experienced a minor incident on December 4, 2025 affecting ENG, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 10:19 AM UTC
Resolved
Dec 04, 2025, 01:48 PM UTC
Duration
3h 28m
Detected by Pingoru
Dec 04, 2025, 10:19 AM UTC

Affected components

ENG

Update timeline

  1. investigating Dec 04, 2025, 10:19 AM UTC

    We are investigating a consent event sync processing lag for Shopify Integrations.

  2. identified Dec 04, 2025, 12:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2025, 01:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2025, 01:48 PM UTC

    This incident has been resolved.