Bloomreach experienced a notice incident on December 10, 2025 affecting Discovery US and Discovery EMEA and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Dec 10, 2025, 06:27 AM UTC
Dear Customers, Earlier today, we observed intermittent delays in background data replication, leading to increased feed indexing time, which was caused by a temporary issue with the third-party cloud service provider (AWS). Our teams proactively detected and mitigated the issue, and systems are operating normally. We have built-in resiliency and automatic retry mechanisms in place, which have limited customer impact. We identified the behavior early through monitoring and have been actively coordinating with AWS while continuing to closely observe system health. There was no impact on customer-facing APIs or live traffic. If you experience any issues or have questions, please contact us at [email protected]. Regards, Bloomreach Support Team