Bloomreach incident

Feed Processing Interruption - Bloomreach Search & Merch

Critical Resolved View vendor source →

Bloomreach experienced a critical incident on October 20, 2025 affecting Discovery US and Discovery EMEA and 1 more component, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:07 PM UTC
Resolved
Oct 20, 2025, 08:35 PM UTC
Duration
4h 27m
Detected by Pingoru
Oct 20, 2025, 04:07 PM UTC

Affected components

Discovery USDiscovery EMEADiscovery APAC

Update timeline

  1. investigating Oct 20, 2025, 04:07 PM UTC

    Dear Customer, We are currently experiencing a delay with feed processing potentially related to ongoing AWS outages. Our teams are investigating the situation will mitigate as soon as possible. All other parts of the platform were not affected. We apologize for the inconvenience caused. We will keep you informed and will update you immediately as soon as we have any more information or an estimated resolution time. Kind regards, Bloomreach Support team.

  2. identified Oct 20, 2025, 05:29 PM UTC

    Dear Customer, We can confirm the delay with feed processing is related to the ongoing AWS outages. We do apologize for the inconvenience caused. We will continue to provide updates as we have more information to share. Kind regards, Bloomreach Support team.

  3. monitoring Oct 20, 2025, 07:19 PM UTC

    The feed processing is progressing. We are continuing to monitor. We will update as soon as we have any more information.

  4. resolved Oct 20, 2025, 08:35 PM UTC

    We are pleased to inform you the feed processing availability has been restored.