Bloomreach experienced a minor incident on July 24, 2026 affecting Discovery US and Discovery EMEA and 1 more component, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 07:26 AM UTC
Dear Customers, We are aware that some clients are unable to log in intermittently to the Bloomreach search and merchandising dashboard due to an issue with the third-party service. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team
- investigating Jul 24, 2026, 08:26 AM UTC
Dear Customers, Based on our continued monitoring and log review, we are seeing dashboard login error rates trend downward. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue. If you continue to face any issues, please reach out to [email protected]. Regards, Bloomreach Support Team
- resolved Jul 24, 2026, 09:40 AM UTC
Dear Customers, This issue is now resolved, and services are back to normal and fully operational. If you face any additional issues or have questions, please reach out to [email protected]. We apologize for the inconvenience caused. Regards, Bloomreach Support Team