Bloomreach Outage History

Dear Customer, We have detected an issue in the Bloomreach search and merchandising dashboard. Dashboard users are intermittently facing issues loading the search and merchandising dashboard . Our Engineering team is aware and is actively investigating the issue. Kind regards, Bloomreach Support team

We are continuing to investigate this issue.

Dear Customer, Our engineering team had identified the issue and a fix has been applied for the same. We will continue to monitor. Best regards, Bloomreach Support Team

There is a delay in the data processing related to data consumption, including imports and tracking.

We are currently investigating this issue. Affected modules: imports.

There are currently delays in tracking and importing processes. The issue is being investigated.

A vendor providing DNS records suspended DNS for infinario.com domains due to reasons currently unknown to us. As a result, on CIN (cloud.infinario.com) domain and any private domain hosted on infinario.com, the engagement platform, it's tracking and external APIs will fail due to DNS resolution. Some users might not yet experience the issues as the DNS might be cached for them, but for any user (including end customer tracking via javascript) without cached DNS, the requests will fail. Our infrastructure team is currently in contact with vendor support to determine the cause and restore the DNS

We are still in contact with the vendor support. We have not reached resolution with them yet

After the discussion with the vendor support, we have contacted a specialized team that handles the type of issue that is impacting us. Their expected resolution times are not acceptable, and as such we are preparing another domain as a backup. Customer action will be required for the backup solution to work.

To mitigate the DNS issues for infinario.com domains and subdomains, as a backup, it's possible to use these domains instead. This applies to the app, tracking to api in all SDKs, etc. cloud.infinario.com -> cin.bloomreach.co api.infinario.com -> cin-api.bloomreach.co public.infinario.com -> cin-cdn.bloomreach.co

We have changed the default cdn domain to cin-cdn.bloomreach.co. Newly sent emails that do not use custom cnd domain will therefore use this domain for click tracking, etc. Links in emails sent before this change will be unreachable unless the DNS for the original domain is restored.

Dear Customer, We are once again observing issues with our Site Protection and CMS Maintenance Mode features [https://xmdocumentation.bloomreach.com/bloomreach-cloud/reference-documentation/protect-environment.html] causing downtime during Blue/Green deployments. We recommend delaying any production deployments if either of these features is enabled in your Production Green or Blue environment, until we have deployed a patch. If you must do a Production deployment, please disable the Site Protection and CMS Maintenance Mode in both the source and target (Blue and Green) environments, before starting the deployment process, and only re-enable it after the entire deployment process is complete. If you have any further questions or need additional assistance, please reach out to support. Apologies for the inconvenience caused. Best regards, Bloomreach Support Team

Dear Customer, We are currently experiencing a disruption in the availability of the Bloomreach Search. Our engineering team is involved and actively investigating the issue. We will keep you informed and will update you immediately as soon as we have any more information. Kind regards, Bloomreach Support Team.

Because of a user error, an usually high amount of events were ingested which overwhelmed our infrastructure. Impact: slower analytics (reports, metrics etc), and a portion of the tracking might be delayed up to two hours.