Bloomreach incident

Investigating Performance Degradation on manage Endpoint

Minor Resolved View vendor source →

Bloomreach experienced a minor incident on November 28, 2025 affecting US3, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 04:24 PM UTC
Resolved
Nov 28, 2025, 08:28 PM UTC
Duration
4h 3m
Detected by Pingoru
Nov 28, 2025, 04:24 PM UTC

Affected components

US3

Update timeline

  1. investigating Nov 28, 2025, 04:24 PM UTC

    Investigating Performance Degradation on manage Endpoint We are currently investigating a performance degradation affecting the manage endpoint. Impact: Under assessment — not yet confirmed. Our Engineering team is actively working to identify the root cause and restore normal performance. We will provide updates as soon as more information becomes available.

  2. monitoring Nov 28, 2025, 04:30 PM UTC

    The team has implemented a fix for the performance degradation on the manage endpoint and is currently monitoring the situation to confirm stability. We will provide further updates as needed.

  3. monitoring Nov 28, 2025, 05:43 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Nov 28, 2025, 06:00 PM UTC

    During ongoing monitoring, a few additional minor issues were detected and promptly addressed. Further fixes were implemented at 18:35 CET. We continue to monitor the situation closely.

  5. investigating Nov 28, 2025, 06:08 PM UTC

    The issue has reoccurred, and the managed endpoints remain unstable. Our Engineering team is actively investigating to identify the root cause.

  6. monitoring Nov 28, 2025, 06:42 PM UTC

    The situation has stabilized, and the managed endpoints are operating normally again as of 19:25 CET. Monitoring will continue to ensure ongoing stability.

  7. resolved Nov 28, 2025, 08:28 PM UTC

    This incident has been resolved.