Bloomreach experienced a critical incident on October 20, 2025 affecting Discovery US, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Discovery US
Update timeline
- investigating Oct 20, 2025, 06:41 PM UTC
We are experiencing latency with Recs and Pathways API. This is related to the ongoing AWS outage. We apologize for the inconvenience caused and will update as soon as we have any more information.
- monitoring Oct 20, 2025, 08:32 PM UTC
The Recs and Pathways API latency is stable. We are currently monitoring and will update as soon as we have additional information.
- resolved Oct 20, 2025, 08:56 PM UTC
We are pleased to inform you the Recs and Pathways latency has been resolved.